Complaint Review: Hesters Wrecker Service - Mesquite Texas

i am also in the towing industry, all wrecker companies are always under the assumption of others. We tow private,accounts and police agencys and run an impound. Obviously this is a good moral company or there would be tons of rip offs reported. towing services are hardly ever easy ,cut and dry, hook up and goes. due to misinformation on the callers behalf....wrecker drivers go unapreciated and unnoticed most of the time..they work in all weather conditions and situations day and night...ant the equipment called out to a police scene (turnover) is usually deligated by the police department and how fast too open the lanes of traffic...so they comment about the money is rude..if you dont know the details of the situation...dont past judgment...fees are regulated by the police agencies we tow and impound for. i have dont some work for hesters and have never had a problem with employees,prices or equipment....i would say they are an upstanding company from my point of view and would not hold a police contract if otherwise.....just saying

I own a tow truck company and I would never allow my drive to do that. His job is to transport all of it and if that meant he had to call another one of my trucks and help load it on another one well that is his job we will charge extra but the vehicle and its load would of made it to where they asked us to take it. 

So that company did not do what they promised to do and should not of charged what they charged so if someone wants to leave there vehicle then they can if the situation is not a good one and if the cargo was $1.00 or $100,000.00 it does not matter we do not know how much it cost so as I tell my drivers if there is a problem with loading one of calls they need to contact me and let me know and I will decided if we can pick it up or not.

That is what a good two truck company would do! 

I have used Hester's Wrecker Service many times for both my business and personal vehicles. The drivers are experienced and the equipment is kept in good shape. The wrecker driver obviously felt the load was a danger to be transported on the roadway. If not, he would not have taken the extra time and effort to unload the cargo in the first place. Most wrecker drivers want to limit their time on the side of a freeway so they don't become road kill. From the complaint that was filed, it sounds like the cargo on the broken down vehicle was nothing but a load of junk that was probably cleaned out from a vacated business. If the wrecker driver sees a load that is not properly secured or otherwise is not safe to transport, he shouldn't transport it. The wrecker driver, not the owner of the cargo receives the citation for carrying an unsafe load. Also, if the cargo was so valuable, why did you have your driver leave the scene before the wrecker arrived? The location of the breakdown was less than an hour away from Mesquite, TX.

you probably wont get an answer, not one you like anyway. but yes a decent tandem wrecker can tow your loaded truck and trailer. i've seen (on the news, so its a fact) hesters send 2 large wreckers and a medium duty to an overturned 18 wheeler...and empty flatbed to top it off, upright, seperate and who knows what else...when one wrecker could easily do that...sometimes its all about the money, but in some cases, maybe the operator just dont know what he's doing...?