- Report: #1168679
Complaint Review: Hewlett Packard - Nationwide
Reported By:
Unhappy HP Customer -
Oklahoma City, Oklahoma,
Submitted:
Updated:
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Author Not Confirmed
Why?
Hewlett Packard
Nationwide, USA
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Hewlett Packard HP Photosmart 6520 printer-Black Ink Jet Problems With Them All Nationwide
I purchased an HP Photosmart 6520 a couple of years ago, used it very little in my home, but have spent hundreds of dollars on in cartridges. It holds 3 colored and 1 black cartridge. I thought the black cartridge was empty because it stopped printing but the computer showed it full. I took it back to Office Depot and they replaced it free. I put in the new one and it won't print either. I checked the HP Printer site for complaints and there are hundreds all relating to this black ink cartridge that stops printing after a while. My complaint is that HP is doing nothing about this problem, yet continues to sell these printers in the retail stores. Office Depot still carries them, which is where I purchased mine. My warranty is, of course up, but I am furious that HP would continue selling these defective machines after so many complaints, online and other wise. I wish I had purchased HP stock years ago. Who knew they would make billions just selling ink cartridges???? I just purchased a Cxxxx Laser Printer and love it, even though it's black and white only!
