- Report: #927158
Complaint Review: HHGreg - Midlothian Virginia
Reported By:
Mark -
Midlothian, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
HHGreg
1321 Hugenot Rd. Midlothian, 23113 Virginia, United States of America
Phone:
804-893-8044
Web:
www.hhgregg.com
Categories:
Business Rating:
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HHGreg Tempurpedic False advertising for 120 day in home trial for tempurpedic bed Midlothian, Virginia
We bought a Tempurpedic ergonomic bed from HHGREGG because they were offering a 120 "RISK FREE" in home trial. We were unsure if we would like the Tempurpedic so we decided to try it. The sales manager assured us that if we did not like the bed, we could return it with no questions asked and get our money back. We were very specific about this because we did not want to be locked into something like a store credit because HHGreg did not have a huge selection of mattresses.
The sales manager was adamant that we could return the bed and get our money back. Well, we did not like the mattress and tried to return it around 20 days later. Both HHGregg and the ACTUAL sales manger that sold us the bed told us that we could return the mattress, but that we COULD NOT return the ergonomic frame.
The frame cost $3,200!!!! We were floored, we told them that we thought it was extremely deceiving, and even outright fraudulent because the actual sales manager lied directly to us. We threatened to sue them and they ended up giving us a store credit.....exactly what we didn't want! We had to settle for another bed, that we really don't like, and by another TV, that we really don't need.
Im so upset with this whole thing that I will NEVER purchase anything from HHGregg again, and I would really urge anyone that is looking to buy a Tempurpedic to think twice. If Tempurpedic is willing to treat their customers like this, I doubt there warranty is worth more than the paper its written on.
The sales manager was adamant that we could return the bed and get our money back. Well, we did not like the mattress and tried to return it around 20 days later. Both HHGregg and the ACTUAL sales manger that sold us the bed told us that we could return the mattress, but that we COULD NOT return the ergonomic frame.
The frame cost $3,200!!!! We were floored, we told them that we thought it was extremely deceiving, and even outright fraudulent because the actual sales manager lied directly to us. We threatened to sue them and they ended up giving us a store credit.....exactly what we didn't want! We had to settle for another bed, that we really don't like, and by another TV, that we really don't need.
Im so upset with this whole thing that I will NEVER purchase anything from HHGregg again, and I would really urge anyone that is looking to buy a Tempurpedic to think twice. If Tempurpedic is willing to treat their customers like this, I doubt there warranty is worth more than the paper its written on.
2 Updates & Rebuttals
HH Greg solidifying my complaint!
#2Author of original report
Thu, May 28, 2015
Well thanks for making my point Mr HH Greg employee! Buyer beware, this is the exact attitude and customer service you can expect from this company. Fact is that a non refundable policy on the frame and not the mattress is deceiving if you advertise a 120 day trial but fail to advertise the mattress only in the same ad. Not to mention, the manager deceived us because we asked specifically if we could return "The Bed", but he did not mention the frame could not be returned! Are you suggesting I should research your policies to prevent myself from being deceived by you? Laughable! Anyways, everyone reading this can now see the attitude and deception We received from them.....apparently it was not just our store as this rebuttal would make it seem to be throughout the corporation! Wow!;-)
MattressPolice
Alabama,USA
read
#3UPDATE Employee
Thu, May 28, 2015
Tempurpedic mattresses DO have a 120 day trial period. The bases NEVER DO. Thats not HHGregg's policy, its Tempurs. Maybe you should read up on things before you drop that kind of money.
