I needed to re do my 2 step authenticator because I lost my phone. After providing them with my license front and back, my passport, pictures with me in front of my email as they asked they still will not let me back in. 26 emails back and forth with Pablo Gamblin and Omar Blanco which I a sure are fake names they still went silent! Fricking skum third world rip offs! Go to youtube and type is HITBTC scam and you will find hundreds of complaints!!