I ordered "Electric Dreams" on DVD from stores.videatherdvd.com on 4/13/13, but it never arrived. I contacted "customer service" at the email I was given when I ordered. I did it by smart phone, so I did not have a printout of the page, just wrote down the confirmation # and email.
My first email to them was answered with a form letter saying that if the DVD didn't play, to contact customer service. I answered that my video never arrived, so I didn't know if it played or not, and to please actually read my email before sending a form answer. They answered with, "Invalid confirmation #" I looked at the number in the email, and it magically had two extra zeros added in.
So, I answered back that somehow, there were extra zeros, and here is the correct number: xxxx xxx xxx. They responded with "still a no go...are you sure you bought it?" At that point, I looked in my bank readout online, and found the name of Hollywood Block, dated the 13th of April, for 19.90 and a phone number. I called it and got a recording.
That's when I put the name and number into google, and found this site, with many many other complaints for the exact same monetary amount. This operation needs to be shut down.
cust service
Alabama,#2UPDATE Employee
Sat, May 11, 2013
NOT AFFILIATED WITH HOLLYWOOD BLOCK
Hello,
We are no longer use Hollywood Block as a vendor. Your confirmation number was invalid. However, your order was refunded.
Regards,
Cust. Support