- Report: #1471873
Complaint Review: Home Advisor Pro - chicago IL
Reported By:
Andrew -
Crystal Lake, Illinois, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Home Advisor Pro
chicago, IL, United States
Web:
homeadvisor.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Home Advisor Pro Angies List I was assured that the leads that Home Advisor generates were of high quality and that refunds are easily and quickly applied. Neither of these are true. chicago IL
When I signed up the leads were to be a significant amount less that what I have been charged. Of the 19 leads 10 have not been able to be reached from the information that Home Advisor has provided with significant effort on my part. One customer I have called over 10 times. Another lead from Home Advisor the customer actually told Home Advisor not to give her information out to any one else. I called her without knowing this and the lady was not happy with me. Another lead the customer told me he was checking prices on his current contractor to make sure his guy wasnt ripping him off. This last lead the home owner was confused to why I was calling because his lead was generated on Angies List and refused to discuss his project.
I was a customer of Home Advisor in 2011 and left because of the poor quality of the leads. Since then Home Advisor has been calling me on a regular basis for my return. I was assured that their changes have fixed the problems of the past and was told that credits are easily issued through their app. This could not be further from the truth. Home Advisor actually denied a credit for an identical lead at the same exact time for the same exact task. I was also mislead about the lead quality. The current ones in 2018 and 2019 are significantly worse than the leads in 2011.
Of the 19 leads, I have sold one job. The total profit before the cost of the lead was $80. The lead cost was $52.94. Another lead my normal quote for this very small job would be $95. I had to quote a little high because the lead cost was $72.80. I did not close the job because I had to quote too high to recover the cost of this lead. The numbers speak for themselves. This company is no friend to small business.
