- Report: #200469
Complaint Review: Home Depot - Phoenix Arizona
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Author Confirmed
Why?
Home Depot
PO Box 52901 Phoenix, 85072 Arizona, U.S.A.
Phone:
800-301-9207
Web:
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Business Rating:
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Home Depot ripoff claims to have lost six different rebates mailings. Advertise 4-6 weeks. It has been over ten weeks. Phoenix Arizona
We mailed in five separate forms for their $75 gift card rebate on Owens Corning insulation. Also a $40 rebate on a Ridgid shop vacuum. The form says 4-6 weeks. After 9 weeks we inquired on the web site and was informed that they have not received any of them. We are then told they are changing over their website and not to worry.
I contacted Home Depot customer service with specific concerns and got a form email saying overwhelming response and wait a 2-4 weeks. Then in contact with someone at the rebate center we are told they never received anything and to remail. So after losing six different mailings, they expect me to mail them all again.
We are then told we can fax or email our paperwork to them in a jpeg form. We do this and are told they can't open them. We resubmit in separate emails following their instructions and again get a response that they can't open the emails. Now they want us to re mail or fax at our expense. We made these purchases at Home Depot for the rebate to use on our project. The 4-6 week window worked for us but when it got to 10 weeks with no end in site we had to forsake the $415 in rebates and purchase the rest of our supplies with cash.
John
Pembroke, Massachusetts
U.S.A.
I contacted Home Depot customer service with specific concerns and got a form email saying overwhelming response and wait a 2-4 weeks. Then in contact with someone at the rebate center we are told they never received anything and to remail. So after losing six different mailings, they expect me to mail them all again.
We are then told we can fax or email our paperwork to them in a jpeg form. We do this and are told they can't open them. We resubmit in separate emails following their instructions and again get a response that they can't open the emails. Now they want us to re mail or fax at our expense. We made these purchases at Home Depot for the rebate to use on our project. The 4-6 week window worked for us but when it got to 10 weeks with no end in site we had to forsake the $415 in rebates and purchase the rest of our supplies with cash.
John
Pembroke, Massachusetts
U.S.A.
1 Updates & Rebuttals
Kraze
Marshall,Missouri,
U.S.A.
How about registered mail return receipt requested with signature
#2Consumer Suggestion
Wed, May 30, 2007
Why can't you just pay the $6.00 or so have signiture request, and to add some security take it and have it notorized at your bank? i don't know if this will help, but i mean you said $400.00 plus in rebates so i think this is a small cost when you consider it? even the time involved would be worth it Has anybody did this? I think I will in the future, I myself have had issues with rebates, not just home depot though. REally its nothign but a gamble and heresay
