- Report: #787385
Complaint Review: Home Gallery Stores - Richmond Virginia
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Author Confirmed
Why?
Home Gallery Stores
1650 Willow Lawn Drive, Suite 201 Richmond, 23230 Virginia, United States of America
Phone:
(804) 249-4444
Web:
www.homegallerystores.com
Categories:
Business Rating:
(0)
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Home Gallery Stores Delivered broken furnture then tried to charge me more than 50% of cost for return or $400 to re-deliver the broken furniture Richmond, Virginia
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homegallerystores.com sold me a leather sofa and recliner for $1521. It took over TWO MONTHS for the furniture to be delivered and it only arrived after I started calling to find out the status. When it was finally delivered, the sofa had a broken back and the recliner had a badly patched joint where there should have been a single piece of wood. Per their supposed "warranty" policy, I refused the furniture at the door for replacement with good furniture - and was told it would be yet another two months!! This morning I received an email telling me that they are going to charge me $794 for the round trip shipping OR I can pay an additional $397 to have the broken furniture re-delivered to my house. They are refusing to honor their warranty and replace it.
