Kris
Luck,#2Consumer Suggestion
Mon, December 15, 2003
It's almost impossible to reach anyone once the situation has reached the stage your's is in. But I found a key last March that I'll share here. If you get sent into voice mail, press zero. It will take you to a very irate operator. Tell them you want to talk to Whoever, and they will send you back to voice mail. Press zero again. Irate operator will be even more irate, but you tell them you need to speak directly to that person. Irate Operator will then tell you they are on the phone or something - you tell Irate Operator you want to speak with Whoever's supervisor. This was *very* effective when we were battling our closing date with them. I eventually ended up all the way at the top of their collection/foreclosure food chain, and ticked off a lot of people along the way - but I got what I needed to close the mortgage with a new company. Best wishes.