- Report: #289938
Complaint Review: Honda Of Concord - Hendrick AutoGuard - Concord North Carolina
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Honda Of Concord - Hendrick AutoGuard
7650 Speedway Blvd. Concord, 28026 North Carolina, U.S.A.
Phone:
704-979-7500
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Honda Of Concord - Hendrick AutoGuard Watch out for Honda of Concord and Hendrick AutoGuard service agreements!! Concord North Carolina
I purchased a 2005 Civic hybrid from Honda of Concord in 2006. I also purchased the lowest level of service agreement. I asked many questions of Business Manager Scott Bradshaw, and was told that maintenance checks would be covered. I told people Honda had world-class customer service and two in my circle of contacts later became first-time Honda owners.
I was very disappointed when I went back for 30,000 mile check and was told this was not covered. I discussed this with service manager, David Shepherd who informed me my plan only included five (5) oil changes and two brake/safety inspections. For this I paid $1,100!! This is fraud, and American Honda condones it, saying they do not own or supervise the dealerships and it is their right to sell service ageements.
If you do business with Honda of Concord or Hendrick AutoGuard, please take an attorney along to look out for your best interests (or a tube of KY Jelly) because Honda is NOT going to honestly reprersent service agreements.
Mary
Charlotte,, North Carolina
U.S.A.
I was very disappointed when I went back for 30,000 mile check and was told this was not covered. I discussed this with service manager, David Shepherd who informed me my plan only included five (5) oil changes and two brake/safety inspections. For this I paid $1,100!! This is fraud, and American Honda condones it, saying they do not own or supervise the dealerships and it is their right to sell service ageements.
If you do business with Honda of Concord or Hendrick AutoGuard, please take an attorney along to look out for your best interests (or a tube of KY Jelly) because Honda is NOT going to honestly reprersent service agreements.
Mary
Charlotte,, North Carolina
U.S.A.
4 Updates & Rebuttals
Wes Watkins
Charlotte,North Carolina,
U.S.A.
Honda of Concord / Hendrick Autoguard
#2REBUTTAL Owner of company
Fri, December 28, 2007
Dear Mary We have already spoken to you about your concern. Mary purchased two Hendrick AutoGuard products when she purchased her 05 Honda Civic. She purchase a $200 prepaid maintance program for two years and a $900 100,000 mile extended warranty. The two totaled $1,100. Mary thinks she paid $1,100 just for the 2 years of prepaid maintance. We offered to cancel both items and give her a prorated refund based on the usage of the two products. You told us you did not want to cancel both products. However this offer still stands. She can contact us at [email protected] if she needs other information. Wes Watkins General Manager Honda of Concord
Wes Watkins
Charlotte,North Carolina,
U.S.A.
Honda of Concord / Hendrick Autoguard
#3REBUTTAL Owner of company
Fri, December 28, 2007
Dear Mary We have already spoken to you about your concern. Mary purchased two Hendrick AutoGuard products when she purchased her 05 Honda Civic. She purchase a $200 prepaid maintance program for two years and a $900 100,000 mile extended warranty. The two totaled $1,100. Mary thinks she paid $1,100 just for the 2 years of prepaid maintance. We offered to cancel both items and give her a prorated refund based on the usage of the two products. You told us you did not want to cancel both products. However this offer still stands. She can contact us at [email protected] if she needs other information. Wes Watkins General Manager Honda of Concord
Wes Watkins
Charlotte,North Carolina,
U.S.A.
Honda of Concord / Hendrick Autoguard
#4REBUTTAL Owner of company
Fri, December 28, 2007
Dear Mary We have already spoken to you about your concern. Mary purchased two Hendrick AutoGuard products when she purchased her 05 Honda Civic. She purchase a $200 prepaid maintance program for two years and a $900 100,000 mile extended warranty. The two totaled $1,100. Mary thinks she paid $1,100 just for the 2 years of prepaid maintance. We offered to cancel both items and give her a prorated refund based on the usage of the two products. You told us you did not want to cancel both products. However this offer still stands. She can contact us at [email protected] if she needs other information. Wes Watkins General Manager Honda of Concord
Wes Watkins
Charlotte,North Carolina,
U.S.A.
Honda of Concord / Hendrick Autoguard
#5REBUTTAL Owner of company
Fri, December 28, 2007
Dear Mary We have already spoken to you about your concern. Mary purchased two Hendrick AutoGuard products when she purchased her 05 Honda Civic. She purchase a $200 prepaid maintance program for two years and a $900 100,000 mile extended warranty. The two totaled $1,100. Mary thinks she paid $1,100 just for the 2 years of prepaid maintance. We offered to cancel both items and give her a prorated refund based on the usage of the two products. You told us you did not want to cancel both products. However this offer still stands. She can contact us at [email protected] if she needs other information. Wes Watkins General Manager Honda of Concord
