Wes Watkins
Charlotte,#2REBUTTAL Owner of company
Fri, December 28, 2007
Dear Mary We have already spoken to you about your concern. Mary purchased two Hendrick AutoGuard products when she purchased her 05 Honda Civic. She purchase a $200 prepaid maintance program for two years and a $900 100,000 mile extended warranty. The two totaled $1,100. Mary thinks she paid $1,100 just for the 2 years of prepaid maintance. We offered to cancel both items and give her a prorated refund based on the usage of the two products. You told us you did not want to cancel both products. However this offer still stands. She can contact us at [email protected] if she needs other information. Wes Watkins General Manager Honda of Concord
Wes Watkins
Charlotte,#3REBUTTAL Owner of company
Fri, December 28, 2007
Dear Mary We have already spoken to you about your concern. Mary purchased two Hendrick AutoGuard products when she purchased her 05 Honda Civic. She purchase a $200 prepaid maintance program for two years and a $900 100,000 mile extended warranty. The two totaled $1,100. Mary thinks she paid $1,100 just for the 2 years of prepaid maintance. We offered to cancel both items and give her a prorated refund based on the usage of the two products. You told us you did not want to cancel both products. However this offer still stands. She can contact us at [email protected] if she needs other information. Wes Watkins General Manager Honda of Concord
Wes Watkins
Charlotte,#4REBUTTAL Owner of company
Fri, December 28, 2007
Dear Mary We have already spoken to you about your concern. Mary purchased two Hendrick AutoGuard products when she purchased her 05 Honda Civic. She purchase a $200 prepaid maintance program for two years and a $900 100,000 mile extended warranty. The two totaled $1,100. Mary thinks she paid $1,100 just for the 2 years of prepaid maintance. We offered to cancel both items and give her a prorated refund based on the usage of the two products. You told us you did not want to cancel both products. However this offer still stands. She can contact us at [email protected] if she needs other information. Wes Watkins General Manager Honda of Concord
Wes Watkins
Charlotte,#5REBUTTAL Owner of company
Fri, December 28, 2007
Dear Mary We have already spoken to you about your concern. Mary purchased two Hendrick AutoGuard products when she purchased her 05 Honda Civic. She purchase a $200 prepaid maintance program for two years and a $900 100,000 mile extended warranty. The two totaled $1,100. Mary thinks she paid $1,100 just for the 2 years of prepaid maintance. We offered to cancel both items and give her a prorated refund based on the usage of the two products. You told us you did not want to cancel both products. However this offer still stands. She can contact us at [email protected] if she needs other information. Wes Watkins General Manager Honda of Concord