Tell us has your experience with this business or person been good?
Household Finance Company, Member Of HSBC Group Customers are penalized for violating contracts, but company can violate any time w/no reproach Brandon Florida
HFC gave me a personal loan and part of the contract to the loan was that I allow them to debit my checking acct each month for payment upon the loan.
I created a checking acct which same checking acct was solely for the purpose of HFC to debit their monthly payment from. I deposit the monthly payment amount each month and have maintained to pay HFC faithfully.
On august, 2008, HFC had problems with their "easy pay" system. As a result of the problems, multiple debits were done and my checking account was overdrafted and I had to pay overdraft fees in the amount of 111.00.
I called HFC in the first week of September, 2008, when I 1st became aware of what transpired. My bank information was asked for and I was told that HFC was aware of the errors and had created a unit specifically to deal with the overdraft problems resultant to their easy pay systems errors and that I would be refunded 111.00.
At the end of September, 2008, not seeing a refund credited to my checking acct, I again called HFC to inquire the status of my refund. I was told that in 2-3 business days I will see a "ach" deposit in my acct in the amount of 111.00.
Today I called again to HFC being that it was going on 2 months since they made error upon my checking acct. The customer service rep asked if I had sent a copy of the bank overdraft statement and I explained that when I initially called about this problem I was asked for complete details including, but not limited to, bank routing nu,mber, account number, dates of debits by HFC, the physical address of the bank, etc. which I did provide them. At no time was I told to send in papers to HFC.
Clearly, HFC is using stall tactics in the hopes that this matter will be forgotten and /or abandoned by me.
I bring to my mind the day I opened a loan with HFC and was repeatedly instructed that if I violate the contract in any way or defualt with HFC in any way, I would incrue penalties/sanctions and as well open the door fror other creditors to raise my interest and minimum payments. But what if they violate their contract, what recourse do I have?