- Report: #1184228
Complaint Review: Hudson Valley Volkswagen - Wappingers Falls New York
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Hudson Valley Volkswagen
1148 Rte 9 Wappingers Falls, 12590 New York, USA
Phone:
8883088274
Web:
www.hudsonvalleyvw.com
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Hudson Valley Volkswagen Wappingers Falls NY Sell broken cars with fake warranty! Wappingers Falls New York
I recently purchased a 2012 Volkswagen Golf tdi from this dealer. The car was certified preowned low miles and came with a 24k mile warranty. I did a cpo and chose to pay the taxes and registration fees myself. Shortly after buying the car I had a check engine light, tire pressure sensor and tempeture sensor going crazy. Going in and out of winter mode. The wiper blades were all shot and the left rear mudflap off alignment. Now I realize it's preowned and it won't be perfect. But the mechanical faults I assumed the warranty would cover. I call Hudson Valley about the issues, they were very friendly and said to come in its all covered.
I live 2hours away mind you. So I drive out from CT and they made me wait an hour. I was patient and eager to get my car fixed. They take a look at the vehicle and refuse to warranty the issues. They blame me for the failure. The temperature housing is broken and the wires and sensor are corroded from weather exposer. I pointed out that the bumper had been obviously touched up and the grills were new, so they must have missed the mechanical bits broken behind the bumper. Rather they blamed me. Asked if I hit a raccoon, when obviously there's no damage on the bumper or grill.
I wasn't asking for a ttrs and I even offered to pay for parts but no. They refused to replace the broken bits on a car I litterally just bought. Gave me a $500 estimate and and didn't even give me new wiper blades. So I left politely and told them I was very disappointed. I ordered $85 worth of parts to disassemble the front bumper and fix the issue myself. I still have to pay taxes and registration fees. I'm just sorely disappointed that the warranty it has is useless, and they will do anything to wiggle out of it. The best part is they implied I was an idiot for not purchasing their 100k mile warranty for $3400. What a terrible dealership.
1 Updates & Rebuttals
Richard
auburn,Washington,
The rear mud flap was out of alignment???
#2Consumer Comment
Wed, October 22, 2014
How dare they sell a car like that?? I mean, a misaligned mud flap obviously means the car was a total salvage vehicle, flood damaged, set on fire, etc.
talk about shady!
can't believe they would seel you a car with a bad mud flap!
Jeebus. string 'em up.
