- Report: #1411632
Complaint Review: Hughes Net - Germantown Maryland
Reported By:
Debbie -
North Augusta, South Carolina, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Hughes Net
11717 Exploration Ln Germantown, 20876 Maryland, United States
Phone:
1-866-636-0012
Web:
https://www.hughesnet.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hughes Net Scammers, unathorized fund removal, called me a liar, got a different story everytime I call Germantown Maryland
I signed up for the Hughes.net service for 2
years. At the end of that 2years, I tried to
cancel. I was told over 3 times that I could
cancel in May 2017. When I called in May, I
was told I could not cancel until August
2017 but they'd be happy to drop my bill
down some.
I called in August and it took me over an
hour for them to accept my cancellation. I
had to argue over and over and FINALLY
got them to process the cancellation. I was
told that I would be receiving a return kit
to return 3 pieces of equipment.
On Sept 15 I had yet to receive the pckge.
I chatted online with a rep who stated the
cancellation has just been processed on
9/13 and the pckge would be sent shortly.
On Oct 15th I called in - explaining I had
yet to rec the pckge. The rep at that time, Gloria
stated it had not yet been mailed, but I didn't
have anything to worry about.
Today, 11/13 they
have taken $324 out of my account,
unauthorized, for equipment that I have
not returned because I have not been given
the opportunity to return it.
Today - 11/13 - I have talked to Oriana, Aj and
finally after asking over 11 times, a
supervisor Jenny who finally gave me
tracking # that shows they did in fact ship it on 09/13
amd provided me a tracking number.
Iit was sent and delivered to the wrong address not even in the
city I live in.
As I stated, the previous reps didn't tell me this, rather
told me the package had NOT been
shipped. Everytime I communicate with
the company - I get a different version of
what has happened.
All of the reps I have talked to today
Refuse to refund my $ which is causing
overdrafts and my mortgage pymt to not
clear. States they can send another return
kit and refund my money in 14 business
days.
I am a single mother of 3, now
overdrawn, cant pay my mortgage, feed my
kids and will have hundreds of dollars in
NSF fees over a mistake that is not my own,
when I have diligently tried and tried to
follow up.
Supervisor Jennifer YELLED at me and
basically told me that it was my fault and
that I was lying. Over talked me, called me
a liar, when I have the print out from UPS
stating it was delivered to the wrong
address, not even in my city.
Refuses to over night another package, Although
Oraina stated to me this morning she could
overnight another return packge to me,
Jennifer the supervisor says they can not.
Jennifer tried to tell me my address has
changed, but I have lived in the same
location over three years and the length of
this horrible experience. Once again, calling
me a liar.
Considering the error is on their part, and
that I get a different story every time I call,
I do not have much faith this will happen.
This is a scam, even Jenny the supervisor
said to me that she answers these kinds of
calls all day. There is a website,
https://community.hughesnet.com/t5/my
Account-and-Billing/bd-
p/AccountandBilling, full of the same type
of complaints.
I have filed a complaint with the BBB,
. Also filed a complaint
with the Maryland consumer protection
agency.
