- Report: #1337763
Complaint Review: Hughes Net - Nationwide
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Author Confirmed
Why?
Hughes Net
Nationwide, USA
Web:
www.hughesnet.com
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Hughes Net Fails to provide Internet Services and will not allow cancellation without fee Nationwide
Obtained Hughes Net Gen 4 Internet services over a year ago. Internet quality has been up and down. Light internet surfing and email are OK, but if you want to use streaming media, forget it. I do not really watch TV so I stream 99% of my video content. I have called technical support multiple times. I was hung up on twice! First, they blamed it on the weather, so then I called them on a clear day and then blamed misalignment of my dish (I live in the middle of an empty field). For a mere $125 I can have a technician come out for 10 minutes and realign my dish. Wait...what?
I told the technician that I just had it aligned two months ago, she replied "they did not install the dish correctly". Exactly, so why are you charging me for it? What a headache...
I pay $88 a month for Hughes Net Ultra Service and I cannot even stream a standard definition movie.
The only way out of the contract is a $325 early termination fee. Like most users, I set my plan to the lowest possible and disconnected my dish. Now I am paying for internet service that I do not use. Buyer beware, avoid this Internet Service Provider and do not get hung up in the contract mess.
