- Report: #1342090
Complaint Review: Hughes Net - Nationwide
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Author Not Confirmed
Why?
Hughes Net
Nationwide, USA
Phone:
1-877-787-6620
Web:
http://internet.hughesnet.com/
Categories:
Business Rating:
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Hughes Net Misleading/Negligant account information; Entrapment into a contract; Unethical representation scurry Nationwide
I signed up for services with Hughes Net on 10/23/2016 in order to get a faster internet service out in the rural area in Kaufman County. After about two weeks, the internet kept disconnecting and was super slow. Originally when I ordered this service, I explained I wanted it to basically watch Netflix on my new 4k Smart TV. I asked how much Netflix time I would get with the service I was signing up for- they told me 20 hours.
Not true. I called after 4 weeks when I was constantly having to reboot my modem and reconnect the internet to my tv. They told me it was because I had already used up all of my data and I was running at dial up speed! I told them I wanted to cancel my service. The representative, who didn't speak good English, continued to try to talk me into trouble shooting and upgrading my plan to more data which cost more money, I told them- NO, just cancel my service.
The representative told me that I was under the 30 day trial period so If I cancelled there would be no penalty. I said great- cancel it. They continued to try to keep my service and then offered three months of a discounted "upgrade" at the same price I was paying currently. He would make a note ont he account that I called in within the 30 trial period and that if I was still unsatisfied with the service, I could cancel without penalty at that time.
I had Windstream reinstalled and tried it, then tried Hughes Net over the last two weeks. Hughes Net still is not satisfactory. I called today to have them cancel my service. They told me they could troubleshoot to help me better my service. I said no just cancel. I also told them I had called on 11/22/16 to cancel, but they gave me an extension to try an upgraded service and if still not satisfied, i could cancel then. The representative on 11/22/2016 said since you called within the 30 day trial period I will make a note that you called prior to the 30 days so you will not be penalized if you decide to cancel after the 3 month upgrade.
I am not satisfied and tried to cancel today. They told me I was past the 30 day and I would owe $400. I tried to explain all of what I just stated in the paragraphs above. They still said that is not how it works, if you cancel you will owe $400 because you are past the 30 days. I asked to speak to a supervisor- same results. I asked who the supervisor reported to and was told they are not allowed to give that information out. I asked why and was told, its not needed or necessary.
I also asked for a copy of the recorded conversation of the initial sign up. They told me it was strictly for quality improvement and they did not release those. They also told me they would send me a box that I needed to put the equipment in. I told them they sent someone out to install it, they needed to send someone out to take it down that I was not going to crawl up on my roof. They then told me if I did not send it back they would charge me $300.
This company is full of misleading information and entrapments. They know exactly what they are doing and how to get people trapped into situations where they are not receiving satisfactory service but paying premioum prices.
