C
Richmond,#2Consumer Comment
Tue, September 20, 2005
I hope when this matter is resolved through the legal avenues they will be able to produce proof of what they are saying. I hope the readers realize how large a corp. this is. They reported 1.2 BILLION dollars in revenue in the 2quarter of 05. Some of their board of directors include Dianne Von Furstenburg and General Swarzcopf. I have been requesting a cancellation and refund since July and have received nothing but a response they will get back to me or they have no record of my name, number or e-mail.
C
Richmond,#3Consumer Comment
Tue, September 20, 2005
I hope when this matter is resolved through the legal avenues they will be able to produce proof of what they are saying. I hope the readers realize how large a corp. this is. They reported 1.2 BILLION dollars in revenue in the 2quarter of 05. Some of their board of directors include Dianne Von Furstenburg and General Swarzcopf. I have been requesting a cancellation and refund since July and have received nothing but a response they will get back to me or they have no record of my name, number or e-mail.
C
Richmond,#4Consumer Comment
Tue, September 20, 2005
I hope when this matter is resolved through the legal avenues they will be able to produce proof of what they are saying. I hope the readers realize how large a corp. this is. They reported 1.2 BILLION dollars in revenue in the 2quarter of 05. Some of their board of directors include Dianne Von Furstenburg and General Swarzcopf. I have been requesting a cancellation and refund since July and have received nothing but a response they will get back to me or they have no record of my name, number or e-mail.
Natalie
Cordova,#5Consumer Suggestion
Tue, September 20, 2005
I applaud your efforts as I too was a victim of this scam but they will credit your bank account if you call them and insist to speak to a supervisor. I was successful in getting my refund although it took several calls. You can check for further details by researching my own report. Afterward, I also filed a complaint with the BBB & here's what the BBB rec'd from the company as their defense. It's as follows: September 19, 2005 Better Business Bureau of Detroit & Eastern Michigan Attn: Carmel Weems 30555 Southfield Road, Suite 200 Southfield, MI 48076-7751 RE: Natalie Gabel Complaint ID# 54002337 Dear Ms. Weems: This will confirm receipt of Ms. Gabel's complaint concerning a consumer rewards program called Entertainment RewardsSM offered by Entertainment Publications, Inc. (Entertainment). Upon the conclusion of a purchase transaction on the www.ticketmaster.com confirmation page, Ms. Gabel was given the opportunity to opt into the Entertainment RewardsSM program. The confirmation page language states: Your order is complete. Remember to claim your $25 dollar Cash Back Award by clicking here [Continue] By clicking above, you can claim your award from the award provider Entertainment RewardsSM. When Ms. Gabel clicked the [Continue] button, she was directed to an Entertainment RewardsSM information page where the terms of the agreement were prominently visible and clearly stated (see attached screen shots). To take advantage of the Cash Back Award and free trial Entertainment RewardsSM program, Ms. Gabel must have entered her email address twice (for security purposes) and then clicked the [YES] button to accept the terms and enroll into the Entertainment RewardsSM program. Displayed next to or above the [YES] button are the details of membership, which state: By clicking Yes you agree to the following: *After your free trial ends, you'll be billed $9/month. Cancel at anytime. *You authorize Ticketmaster.com to securely send your name, address and credit card to Entertainment Publications, Inc. for benefits processing. You can change your credit card after starting your free trial. Once Ms. Gabel enrolled in this manner, she was sent to the Entertainment RewardsSM home page, which displays the many offers available to the customer. Following Ms. Gabel's enrollment, three separate and distinct emails were sent to her email address during the first 30 day free trial period, explaining the Entertainment RewardsSM program. Those emails also stated that, after the end of the free trial period, she would be billed $9 per month to continue receiving access to the program. Each email contained opt out options. We are disappointed that Ms. Gabel did not take advantage of her Entertainment RewardsSM benefits. A credit of $9 has been issued to her account. Please be aware that we are offering the refund out of goodwill and are not recognizing any statutory duty. If I can be of further assistance, please contact me. Entertainment Publications, Inc. Gwendolyn Koehler Paralegal 248.404.1252 248.404.1928 fax [email protected] This would seem like a good response if it were true. This is not the way it happened as many of you out there can attest. I would encourge all of you to file your own BBB report.