- Report: #870917
Complaint Review: ICE Currency Exchange - Internet
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Author Not Confirmed
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ICE Currency Exchange
LAX Los Angles Airport Internet, United States of America
Phone:
Web:
http://www.iceplc.com/
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ICE Currency Exchange False exchange rates/Scam rates Internet
As I had just got off an international flight I was unaware of the exchange rate so accepted ICE Exchanges rate.
It wasnt till I later found out the correct rate that I realised how much they had scammed me!
I exchanged $400 AUD which should have got me at least $410 USD. Instead the woman gave me $365 USD.
I'm so furious! How can they get away with this?! It's obvious they do this to every one of their customers and just keep the extra money!
It wasnt till I later found out the correct rate that I realised how much they had scammed me!
I exchanged $400 AUD which should have got me at least $410 USD. Instead the woman gave me $365 USD.
I'm so furious! How can they get away with this?! It's obvious they do this to every one of their customers and just keep the extra money!
1 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
You can't be serious.
#2Consumer Comment
Thu, April 19, 2012
" As I had just got off an international flight "
I assume that you don't travel internationally very often. What you describe is a common newbie misconception.
" I was unaware of the exchange rate so accepted ICE Exchanges rate. "
What you mean is that you were unaware of the market exchange rate. That is the published rate of exchange on the currency markets. If you're not exchanging it on the currency market, that rate means nothing. The ICE exchange rate is the rate you get at the airport. Including a substantial cut for ICE for the convenience of being able to change your cash at the airport.
" I'm so furious! "
Your fury is unfounded.
" How can they get away with this?! "
Very simply. They offer you $365US for your $400AUD and you accept the offer and make the exchange. You always had the option to make a better deal elsewhere. Speaking of which, they appear to have charged less than 15% over the market exchange rate. That's actually a very good deal at an airport currency exchange. Last month I checked out one of their competitors at a different airport, they were asking for a 23% premium.
" It's obvious they do this to every one of their customers and just keep the extra money! "
Of course it's obvious. What are you, a communist? The money that they make above the market exchange rate is called PROFIT. It is used to pay the employees, rent the airport space and keep the lights on. If you expect the market exchange rate, I suggest you buy a seat on a currency exchange like everyone else who pays that rate. Sheesh!
