Complaint Review: Ifriends - Lake Worth Florida

We were able to use the information provided by Kevin to locate his iFriends account. We have cancelled the account and have refunded the charges that Kevin referenced in his complaint. If Kevin has any further questions, we encourage him to contact our Customer Care department at 1-800-243-9726. This is a toll-free call, and our Customer Care department is open 24 hours a day, 7 days a week. When Kevin created his iFriends account, he affirmatively chose to enroll in two premium services, and provided us with his credit card number and personal information to pay for these services. He first chose to enroll in expanded access to certain areas of the service. His second choice was to enroll in the upgraded iFriends VIP membership. Regular iFriends membership is free, but the premium services that Kevin chose to access have monthly charges associated. The monthly charges associated with these services were clearly and conspicuously disclosed in advance, and Kevin actively chose to create his account with both types of premium services. As stated above, however, we have refunded the charges and have cancelled his account. Each time we sent a charge to Kevin's credit card, we provided a toll-free telephone number next to the charge. We also provide a link to both telephone and email contact information on each page of our website. Despite the availability and transparency of this information, and despite the fact that our contact information appeared on his credit card statements numerous times, Kevin did not contact us at any time to question the charge or find out what the charges were for. Had Kevin contacted us, we would have been happy to provide whatever services he requested, including cancellation of the account and refunds of charges billed to that point. As stated above, we have refunded charges that were billed to Kevin. He should see credits to his account within the next 7-10 business days, depending on his bank's procedures. Again, if he has questions, we encourage him to contact us directly. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are best in class in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

We were able to use the information provided by Kevin to locate his iFriends account. We have cancelled the account and have refunded the charges that Kevin referenced in his complaint. If Kevin has any further questions, we encourage him to contact our Customer Care department at 1-800-243-9726. This is a toll-free call, and our Customer Care department is open 24 hours a day, 7 days a week. When Kevin created his iFriends account, he affirmatively chose to enroll in two premium services, and provided us with his credit card number and personal information to pay for these services. He first chose to enroll in expanded access to certain areas of the service. His second choice was to enroll in the upgraded iFriends VIP membership. Regular iFriends membership is free, but the premium services that Kevin chose to access have monthly charges associated. The monthly charges associated with these services were clearly and conspicuously disclosed in advance, and Kevin actively chose to create his account with both types of premium services. As stated above, however, we have refunded the charges and have cancelled his account. Each time we sent a charge to Kevin's credit card, we provided a toll-free telephone number next to the charge. We also provide a link to both telephone and email contact information on each page of our website. Despite the availability and transparency of this information, and despite the fact that our contact information appeared on his credit card statements numerous times, Kevin did not contact us at any time to question the charge or find out what the charges were for. Had Kevin contacted us, we would have been happy to provide whatever services he requested, including cancellation of the account and refunds of charges billed to that point. As stated above, we have refunded charges that were billed to Kevin. He should see credits to his account within the next 7-10 business days, depending on his bank's procedures. Again, if he has questions, we encourage him to contact us directly. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are best in class in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

We were able to use the information provided by Kevin to locate his iFriends account. We have cancelled the account and have refunded the charges that Kevin referenced in his complaint. If Kevin has any further questions, we encourage him to contact our Customer Care department at 1-800-243-9726. This is a toll-free call, and our Customer Care department is open 24 hours a day, 7 days a week. When Kevin created his iFriends account, he affirmatively chose to enroll in two premium services, and provided us with his credit card number and personal information to pay for these services. He first chose to enroll in expanded access to certain areas of the service. His second choice was to enroll in the upgraded iFriends VIP membership. Regular iFriends membership is free, but the premium services that Kevin chose to access have monthly charges associated. The monthly charges associated with these services were clearly and conspicuously disclosed in advance, and Kevin actively chose to create his account with both types of premium services. As stated above, however, we have refunded the charges and have cancelled his account. Each time we sent a charge to Kevin's credit card, we provided a toll-free telephone number next to the charge. We also provide a link to both telephone and email contact information on each page of our website. Despite the availability and transparency of this information, and despite the fact that our contact information appeared on his credit card statements numerous times, Kevin did not contact us at any time to question the charge or find out what the charges were for. Had Kevin contacted us, we would have been happy to provide whatever services he requested, including cancellation of the account and refunds of charges billed to that point. As stated above, we have refunded charges that were billed to Kevin. He should see credits to his account within the next 7-10 business days, depending on his bank's procedures. Again, if he has questions, we encourage him to contact us directly. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are best in class in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."