Sarah
Lake Worth,#2UPDATE Employee
Thu, April 21, 2011
We were not able to find an account matching the information that Steve provided. We very much want to resolve the issue to his satisfaction, so we request that he call us directly at 00-800-4374-3637. This is a toll-free call from the UK, and representatives are available 24 hours a day, 7 days a week.
Voyeur View is a service that is available to our VIP members. If a member using that service chooses to enter the room and chat, the price per minute shown on the confirmation page will then apply. From Steves description of his activity, it seems as if he may have had technical problems in at least one session. No system is 100% perfect, and we are always eager to hear of ways that we can improve our users experience. If Steve is willing to contact us, we will issue a full refund and consider providing a credit to his member account if he is willing to give us a second chance. Our business depends on satisfied repeat customers and we would welcome the opportunity to have Steve become one.