Joe
United States of America#2Author of original report
Mon, March 29, 2010
In its rebuttal, ImmigrationDirect.com relies on its right to hold people to terms and conditions that are supposedly included on its website. Earlier, ImmigrationDirect.com had attempted to represent itself as a legitimate operation with a "Customer Care" phone number. This is very different from a legitimate business that exists to serve its customers. Evidently ImmigrationDirect.com's concept of "Customer Care" is to " 'take care' of the customer to make sure they cannot lodge any legitimate complaints or, perish the thought, demand the right to a refund."
First of all, where is the opportunity for a customer to return or cancel a purchase? This is a fundamental provision of consumer law. Any transaction in which there is no opportunity to return the purchase, unless stated clearly and separately acknowledged by the customer, is prima facie fraudulent. If one purchases an item from Amazon.com, one can return it, if not satisfied.
But not when dealing with ImmigrationDirect.com; this subtantiates the fact that ImmigrationDirect is a scam!!!
Immediately upon realizing the error, we called and e-mailed ImmigrationDirect.com and our bank. Following ImmigrationDirect's explicit e-mailed instructions, I called their number back during their preferred business hours and waited for 60 minutes while on hold. All this occurred promptly after going on their website and being misled. But ImmigrationDirect did not answer the phone.
Is that a legitimate business, I ask? Or is that a scam?
As stated in the original complaint, ImmigrationDirect.com thrives on misleading innocent internet customers into believing, e.g., that its "application fee" is a fee to be paid to process an N-400 application, while in reality it is a fee to be paid to ImmigrationDirect.com to print the N-400 form.
Is that a legitimate business, I ask? Or is that a scam?
These people are desperate to be paid. They state that they will respond to customer complaints, e.g., those demanding a refund, and provide satisfaction, but IN REALITY their strategy is to erect INSURMOUNTABLE BARRIERS to the customer receiving satisfaction. It is all about getting paid while not providing ANY SERVICE the customer expects or needs.
Is that a legitimate business, I ask? Or is that a scam?
DO NOT BE MISLED BY IMMIGRATIONDIRECT.COM's so-called "rebuttal."
USA Immigration
Chicago,#3Consumer Comment
Sun, March 28, 2010
I just checked immigrationdirect.com website, and it clearly states on every single page:
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Disclaimer : The information provided on this site is not legal advice
but general information on legal issues commonly encountered when
dealing with immigration matters. This site or ImmigrationDirect.com
cannot provide legal advice and only provides self-help services at a
clients direction. ImmigrationDirect.com is not a law firm or
affiliated with the United States government. Purchase price does not
include application or filing fees that may be charged by the USCIS or
by any other agency. Please note that your access to and use of
ImmigrationDirect.com is subject to additional Terms
& Conditions.
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In addition to it, you MUST read, and agree with terms and conditions and user agreement.
User agreement states:
AGREEMENT FOR SERVICES
This Agreement ("Agreement") is entered into by and between you ("you" or "your"), and Immigration Consulting, Inc., a California Company (the "Company").SERVICES TO BE RENDERED
1. You hereby retain the Company to assist you in filling out immigration forms and to provide you with general information relating to the filing of such forms (collectively, the "Services"). You agree that the Company will not be requested to provide legal advice, legal opinions or legal services. Following your completion of such forms, the Company will provide you completed forms for you to print and email such forms to you. The content to be entered into such forms and the filing of such forms shall be your sole and exclusive responsibility.
2.
Once the completed forms are printed, you can file the forms with U.S.
Citizenship and Immigration Services (the "Agency") by following the
Company's customized filing instructions provided to you upon completion
of your application on the Company's website. The time the Agency will
take to process the forms are based on a number of factors. As such, in
order to obtain an approximate process time, go to the Agency's website
at https://egov.uscis.gov/cris/processTimesDisplay.do.
3.
Neither Company nor its Employee(s) are attorneys licensed to
practice law or accredited by the board of immigration appeals to
provide representation to you before the bureau of citizenship and
immigration services, the department of labor, the department of state
or any immigration authorities, and may not give legal advice or accept
fees for legal advice and may not perform the legal services that an
attorney performs.
4. You shall pay Company a fee of One Hundred and Forty Nine Dollars ($149.00) (the "Fee") for the Services. The Fee does not include the fees due and payable to the Agency for the filing and processing of your forms, or any other service other than the Services.
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