CCEX
cary,#2REBUTTAL Owner of company
Thu, June 26, 2014
Not sure why a different person posted a rebuttal to a complaint that is not theirs. Just to reiterate we are more than willing to help any one with issues can call us anytime at 888-875-2958
Jennifer Bracy
Hendersonville,#3General Comment
Wed, February 19, 2014
I ordered a PCM from you and it did not work in my car. I spoke with your company that day and they said to send it back and they would check it and that I would have to call to follow up since that's not what you're in business for. I called, they said they couldn't figure out why it dodn't work and do I just want another one or a refund. I opted for the refund. This was early December 2013. I've called a half a dozen times and they keep saying they will get it processed. I just got an e-mail today that accused me of just "testing" the part and that negates my refund. Yeah, I tested it, when I had it installed and it didn't work!!!!! You now have the part and my money!!!
Adam
cary,#4REBUTTAL Owner of company
Mon, June 17, 2013
We are very sorry for any hassle with our company.We service 1000's of new customers and we really try to do our best in helping the customer with any issues they may have.While we satisfy 99% of our customers there a few that we may drop the ball on for this we are sincerly sorry. Keep in mind we offer a refund if you are not satisfied with our product or service or if you misdiagnosed your vehicle and simply want to return the product.For the filer of this complaint or for anyone else if you have any issues with our company I am here to help and make things right. You can reach me anytime at 888-875-2958