Complaint Review: imperial car computer exchange - cary North Carolina

 this company is very unethical. We are a repair shop that ordered a computer from this company for a customer vehcile. the first computer we received was the wrong one. we sent that one back along with the original compuetr out of the car, which we initialed and the company then sent us another one. the one they sent us back was not the original one they said they were going to repair but that was ok with us as long as it would fix the customer vehicle. we installed the computer and the vehicle did start. at this point we were happy with this company. fast forward 6 months. the customer stops in with a check engine light on. after we diagnose the car we find that the computer has an internal failure. we call up imperial and they say they will not ship us a different computer they have to fix the one in the car and that will take about 1 week turn around time. well the customer lives 200 lmiles from our shop and could not be with out a vehcile for a week. we told him to drive the vehicle until he could be without it for a while.

fast forward 5 months. the customer was finally able to bring his vehicle back to our shop for the repairs. we actually rented this customer a vehciel to use while his was in the shop. he was going to be in town for a week visiting family. we sent the computer out to imperial and again we inscribed our shops initials on it to ensure we got the same computer back. this vehicle drove into our shop running ok except for a check engine light that was on. there were no driveability problems with this car. when we received the computer back from imperial the first thing we noticed was that it was not the same computer we had sent out. our initials were not on the case and the plug in was broken. we called them and talked to a brian and he said too bad that's the one you got. same one you sent.

we went ahead and installed the computer in the vehicle and now the vehicle wouldn't even start!! called and talked to brian again and he said there was nothing they could do about it, our warranty was used up. sent him several e mails and got the same answer. by this time the customer had to get back home and now his vehicle won't even start!! we had to let him take the rental car home.

we have contacted imperial about this vehicle more than a dozen times now. their first excuse was something else in the vehicle is causing it not to start, now that the vehicle has a good computer in it there is a problem the computer sees that is not allowing the computer to start the vehcle. we tested all the vehcles systems and they are all in operating condition. called imperial again myself to voice my concerns and brain hung up on me.

the car has now been at our shop for 20 days. i called brian again to tyry and resolve this and again was told not his problem too bad, buy another computer from us. we went and got a used computer for this car out of a car that runs and installedit in the one that didn't run and it starts. installed the imperial computer in the car that we took the other computer out of and it will not start with the computer from imperial.

i called imperial back up and talked to brian again and explained this too him and again he said, too bad, no warranty, not our problem, i'm not going to do anything for you, buy another computer.

i cannot believe that this company can stay in business. i callled Brian again the try and rsolve this and again he said no. when i told him i was going to file a complaint against them hesaid "who cares about our on line reputation, i don't get paid to have good reviews i get paid to handle "insert profanity here" like you!!"

do not do business with this business! it is shops like this that give the entire automotive industry a black eye!!!