Ordered and paid for car computer for customers car on a Thursday. derrick told me part was in stock and ships within 24 to 48 hours. Actual truth is, they sat on it for 5 days and did not ship it until Tuesday of following week. Cited "bad weather" when I called to follow up. Shipped priority 2 day with post office instead of reliable shipping company, no choice given. It is now Friday and computer is lost.
Post office will not allow me to file claim as I am not the one that paid them. Has to be filed by shipper. Derrick says to wait a week before confirming package is lost. Customer is renting a car and my business looks bad for choosing these clowns. Money is gone and part is lost. All Derrick says is its out of my hands, there's nothing I can do.
Companies like this are what make Internet purchases scarey. Nobody at computer exchange gives a crap once they have your money. Bad company to deal with. i should have read reviews before trusting them. Hope you don't make the same mistake.
#2Author of original report
Fri, September 04, 2015
No sir, this is not a competitor. This is someone still looking for a reliable and honest source for reman ECMs. To this day, I don't know how your shipment was "lost" by the USPS and that is likely just on them. The fact that your staff couldn't care any less and wouldn't lift a finger to help is what really burns me. Hopefully this is a lesson to anyone looking to buy a computer online. Bad idea. Years of experience to support the claim. This was just a shipping and customer service issue.
Just wait until you have a warranty claim. All these companies do now is say "you must have a wiring problem with your car" and your so called "warranty" is void. Now you have just wasted shipping and you have no "core" exchange for your next purchase. It's a total scam. Even if this company's product is any good, the anti-customer attitude is enough to make note of. The salesperson derrick was great until there was a problem. Once they have your money, your SOL.
CCEX
cary,#3REBUTTAL Owner of company
Thu, September 03, 2015
This appears to be a complaint from a competitor. Please give us your full name so we can verify if you are actually a customer.