John C. in California
California,#2Author of original report
Fri, September 16, 2011
Copy of letter to BBB:
We have been in communication with Janet Meadows and she has been polite and pleasant to deal with, however upon receipt of the Travel Certificate we were once again given a set of conditions that were outside of the original agreement.
It is our belief based on the evidence at hand and the hundreds of statements of other consumers who claim to have been injured by Infinity Incentive Group on the internet, that at each step of the way new, previously undisclosed and un agreed upon conditions will be imposed upon us until such a time as we fail to meet those obligations. We believe that at that time Infinity Incentive Group will once again void our certificate and withhold our funds, as their documentation states they will. We are under the impression that their end goal is to void all certificates by any means possible to include a misspelled word, over payment, etc. They also state they reserve the right to change the cruise date, destination and itinerary of any cruise we chose regardless of whether we want the change or not.
Based on this belief we will not attempt to us the certificate we have received and I believe the proper thing to do is to close the case as unresolved.