- Report: #293231
Complaint Review: Inkcessories.com Owner John Jacobs - Monrovia, California
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Inkcessories.com Owner John Jacobs
137 W. Pomona Ave, Monrovia,, 91016-4555 California, U.S.A.
Phone:
626-447-8700
Web:
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Inkcessories.com Owner John Jacobs After 21 days, we had the USPS check on the item and we found out that the USPS NEVER RECEIVED the package. Monrovia, California
Email from Inkcessories.com
Dear
We would like to inform you that your order 18238 placed on 11/29/2007 12:06:00 PM has been shipped. If you have any questions or concerns, please do not hesitate to contact us.
Order Shipped Via: Free Shipping (3 to 5 Business Days, U.S. only) The tracking number for your package is: xxxxxxxxxxxxx
After 21 days, we had the USPS check on the item and we found out that the USPS NEVER RECEIVED the package. The email sent by Inkceories merely indicates that they have printed an ELECTRONIC postage label NOTHING has to be received by USPS. To make matters worse the price of the Item from Inkceories is $46.95 with free shipping ONLY if you spend over $50.00. The price of the item directly from Canon is $33.49 plus $6.00 shiping TOTAL $39.49 and was received in three days! We got nothing but lies from Inkceories about how it was the USPS's problem. Inkcessories had no problem billing the credit card on the day the items were ordered, had the credit card bill been paid it would have been bye
This merchant advertises 24 - 48 hours for shipping and 3-5 days for delivery which is totally not true it a total of 21 days there was still no product!!!
RESOLUTION NONE nothing but stories about it takes 48 hours to ship and it is the Post Offices fault.
1st email
Dear Richard,
We would like to inform you that your order 18238 placed on 11/29/2007 12:06:00 PM has been shipped.If you have any questions or concerns, please do not hesitate to contact us.
Order Shipped Via: Free Shipping (3 to 5 Business Days, U.S. only)
The tracking number for your package is: 9101010521297694527090
Billing Information:
Last email
Hello, we are sorry you feel that way but we have printed a label & delivered your package to the post office. As far as why you haven't received it yet we don't know, it might be a lost package, which has happened before with all different carriers we have used. We will contact USPS & research the package.
Happy Holidays
Inkcessories
These folks have continually lied to me in checking with the USPS (in person with their email in hand) the postmaster informed me all their email says is that they ELECTRONICLY printed a label it was never rece3ived by the USPS. However they were very prompt in placing the charges on my credit card.
Rich
Chacago, Illinois
U.S.A.
Dear
We would like to inform you that your order 18238 placed on 11/29/2007 12:06:00 PM has been shipped. If you have any questions or concerns, please do not hesitate to contact us.
Order Shipped Via: Free Shipping (3 to 5 Business Days, U.S. only) The tracking number for your package is: xxxxxxxxxxxxx
After 21 days, we had the USPS check on the item and we found out that the USPS NEVER RECEIVED the package. The email sent by Inkceories merely indicates that they have printed an ELECTRONIC postage label NOTHING has to be received by USPS. To make matters worse the price of the Item from Inkceories is $46.95 with free shipping ONLY if you spend over $50.00. The price of the item directly from Canon is $33.49 plus $6.00 shiping TOTAL $39.49 and was received in three days! We got nothing but lies from Inkceories about how it was the USPS's problem. Inkcessories had no problem billing the credit card on the day the items were ordered, had the credit card bill been paid it would have been bye
This merchant advertises 24 - 48 hours for shipping and 3-5 days for delivery which is totally not true it a total of 21 days there was still no product!!!
RESOLUTION NONE nothing but stories about it takes 48 hours to ship and it is the Post Offices fault.
1st email
Dear Richard,
We would like to inform you that your order 18238 placed on 11/29/2007 12:06:00 PM has been shipped.If you have any questions or concerns, please do not hesitate to contact us.
Order Shipped Via: Free Shipping (3 to 5 Business Days, U.S. only)
The tracking number for your package is: 9101010521297694527090
Billing Information:
Last email
Hello, we are sorry you feel that way but we have printed a label & delivered your package to the post office. As far as why you haven't received it yet we don't know, it might be a lost package, which has happened before with all different carriers we have used. We will contact USPS & research the package.
Happy Holidays
Inkcessories
These folks have continually lied to me in checking with the USPS (in person with their email in hand) the postmaster informed me all their email says is that they ELECTRONICLY printed a label it was never rece3ived by the USPS. However they were very prompt in placing the charges on my credit card.
Rich
Chacago, Illinois
U.S.A.
