- Report: #1430104
Complaint Review: InMar Rebate Center - San Pedro California
Reported By:
ravenduchess -
San Pedro, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
InMar Rebate Center
1448 WEST 9TH STREET UNIT 3 San Pedro, 90732 California, United States
Web:
https://Inmarresbates.com
Categories:
Business Rating:
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InMar Rebate Center Not Provide the Rebate Promised by Advertised Promotion San Pedro California
Ralphs and Treasure Wine Estates offered a promotion where you buy 6 bottle of wine and you will receive a certificate up to 50.00 dollars to be used at Ralphs Deli for a platter or meal and you pay only .01 cent. I purchase the wine 6 bottles actually i purchased 12 bottles total, 6 bottles at 2 different trips and filled out the promo form along with my orginal receipt. Both times I get a card sayng "ALL REQUIRED PURCHASES NOT IDENTIFIED ON REF RECPT".
I call their customer rebate center and explain to them, I am told by CSR that I had to buy the platter first then they would send me the gift cert. No where on this form or on the display in store did it state this requirement the whole thing was misleading. Other friends of mine did the same promo and all of then received the same card in the mail that they would not be receiving the promised promo.
This is the worst promotion I have ever done, Completely misleading and nothing but a scam. The offer code for this was 98154178 THIS WAS A TOTAL RIPOFF THANKS FOR NOTHING!!! Will be complaining to Treasury Wines and Ralphs as well
2 Updates & Rebuttals
Heidi
San Pedro,California,
United States
Rebate Rebuttal to answer
#2Author of original report
Mon, March 05, 2018
The response given was not helpful. The whole point was the fact that the promotion advertised was not clear about HAVING TO PURCHASE A DELI PLATTER AT THE SAME TIME WINE WAS PURCHASED The promotion verbage in the store appeared to say that a platter would be purchased for one cent after a rebate for it was sent to the customer after the receipt with JUST THE 6 wines was submitted to Inmar. I even asked the Ralphs manager and he said yes that is how it works. I have been back to the store and complained to the manager he smiled and informed me that I was one of many who complained to him and that were mislead by the verbage of this. So your response is completely generic and missed the point completely. Great customer service would be to make this right.
Jennifer
Winston Salem,United States
Inmar Update
#3UPDATE Employee
Mon, March 05, 2018
Dear Consumer,
We apologize for the confusion that this promotion may have caused. It is set up that you had to purchase the deli meal/platter along with the wine and then you would receive a rebate check in the amount of the deli meal/platter minus 1 cent. If you have a receipt showing the purchase of the deli meal/platter during the dates of 11/7/17 and 1/1/2018 and can email this to my attention I will be happy to process this rebate for you.
You can email to [email protected] ATTN: Jennifer- Supervisor. Also please include your original submission number, name and address.
Thank you,
Jennifer
Consumer Relations Program Manager
