- Report: #1171948
Complaint Review: Insight Card Services Urban Bank - Nationwide
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Author Not Confirmed
Why?
Insight Card Services Urban Bank
Nationwide, USA
Phone:
18885728472
Web:
https://www.insightvisa.com
Categories:
Business Rating:
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Insight Card Services Urban Bank Urban Bank False Advertising Birmingham Alabama
I started using Insight Visa Prepaid Debit card solely for international purchases. A lot of prepaid cards are only for the US and theirs says it can be used anywhere online internationally. Here is their exact info under their FAQ.
Where can I use my Visa® Insight Card?
Your Insight Card can be used everywhere
Visa®Debit cards are accepted. Use your card
to withdraw cash and check your balance
at millions of ATMs worldwide and to make
purchases in-store, online, or by phone.
Nowhere in any of their disclaimers does it say they can decide that certain countries are not allowed nor is their a list of this information provided.
I had used my card several times in the past to make purchases to a company in Sweden. Today, I go to make another purchase to the same company with the same Insight Visa card and it gets declined several times. I call them and informed by both a rep and a supervisor that they decided that Sweden is a country on their list of high fraud and I can't use my card to make any purchases in Sweden, even though I am on the phone with them, verified my credentials as the card holder, they will not allow my transaction to go through.
I feel ripped off as I had previously used the card several times to this same company in Sweden without any issues and nowhere on any of their legal disclaimers does it say Sweden is banned for use or that they have the right to decide where I can and can not use my card internationally. You can not advertise a credit card as being able to be used internationally online anywhere a Visa logo is but then turn around and ban the card from being used without letting your customers know in advance.
Now the card that I bought for international purchases due to their false advertising is basically useless to me.
