- Report: #361987
Complaint Review: Intellius - Internet
-
Author Confirmed
Why?
Intellius
Intellius.com Internet, U.S.A.
Phone:
888-4452727
Web:
N/A
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Business Rating:
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Intellius ,Intellius: Short on intelligence, quick on being slick Bellevue Washington
In May 2008, while planning for a trip to Dallas, I attempted to look up an address/phone number of a prior neighbor who had moved from where we both resided at the time we had known each other. This charge was paid for legitimately for 4.95 as was one more people search for 7.90. However, somehow and somewhere (I'm assuming in tiny, tiny print) but cannot even recall seeing any type of disclaimer from the website, using their services that day also "entitled" me to becoming a member of their "club Intellius" and receiving "customer protection services" for the fee of $19.95 a month. After going through the steps today to see where this could have come into place during my actual use of their services for the 4.95 and 7.90, I couldnt find the customer protection service offer anywhere.
Unfortunately when it comes to monitoring my checking account line by line on a daily, weekly or even monthly basis as most folks usually do, it took me until August 12th to see that I was being charged $19.95 a month for May, June, July & August for the "customer protection services".
After phoning their 1-888 number and being put on hold for quite some time, the customer service rep, "Germany" customer service rep #10, advised me that I did indeed agree to become a member and receive their protection plan for the cost of $19.95 a month.
After my rebuttal explaining that I DID NOT ever see any such agreement on their website the original day of use nor today that I felt I was being "scammed" and requested every cent be refunded to me immediately and that my club membership and protection services be cancelled. Also, that would report them to the BBB as well as any type of rip off website I could find. He immediately informed me that I was being refunded every penny back to the original credit card I used within 3 to 5 business days. I asked for his supervisor's name, which is "Jackie" and as well as another non-1-800 number, which is 425-974-6190 just in case I did not receive my refund. I will also inform my bank to bounce back any future charges from these people.
I'm keeping my fingers crossed that by August 18th I shall have $70 credited to my credit card account.
This has taught me a large lesson, I must say. Its the first time I've been a victim of any rip off scam, but now that I have been victimized, I will definitely become one of those people who check their account activity online daily, my husband does his probably 10 times a day - yes a little obsessive compulsive - but opposites do attract. ha ha.
Have a great day everyone, keep your eyes and ears opened. I did find a physical address for them: Intelius, Inc., 500 108th Street, NE, Suite 25, Bellvue, Washington, 98004
Inch high private eye
Pittsburgh, Pennsylvania
U.S.A.
Unfortunately when it comes to monitoring my checking account line by line on a daily, weekly or even monthly basis as most folks usually do, it took me until August 12th to see that I was being charged $19.95 a month for May, June, July & August for the "customer protection services".
After phoning their 1-888 number and being put on hold for quite some time, the customer service rep, "Germany" customer service rep #10, advised me that I did indeed agree to become a member and receive their protection plan for the cost of $19.95 a month.
After my rebuttal explaining that I DID NOT ever see any such agreement on their website the original day of use nor today that I felt I was being "scammed" and requested every cent be refunded to me immediately and that my club membership and protection services be cancelled. Also, that would report them to the BBB as well as any type of rip off website I could find. He immediately informed me that I was being refunded every penny back to the original credit card I used within 3 to 5 business days. I asked for his supervisor's name, which is "Jackie" and as well as another non-1-800 number, which is 425-974-6190 just in case I did not receive my refund. I will also inform my bank to bounce back any future charges from these people.
I'm keeping my fingers crossed that by August 18th I shall have $70 credited to my credit card account.
This has taught me a large lesson, I must say. Its the first time I've been a victim of any rip off scam, but now that I have been victimized, I will definitely become one of those people who check their account activity online daily, my husband does his probably 10 times a day - yes a little obsessive compulsive - but opposites do attract. ha ha.
Have a great day everyone, keep your eyes and ears opened. I did find a physical address for them: Intelius, Inc., 500 108th Street, NE, Suite 25, Bellvue, Washington, 98004
Inch high private eye
Pittsburgh, Pennsylvania
U.S.A.
