- Report: #326374
Complaint Review: Interactive Brands - St. Laurent, Quebec Nationwide
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Interactive Brands
P.O. Box 178 St. Laurent, Quebec, H4L4V5 Nationwide, Canada
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Interactive Brands Phony Adobe sale with misrepresented price and product St. Laurent, Quebec Canada Internet
I got a message that I was eligible to upgrade my Adobe product-The date was February 16th 2008- this was purported to be an upgrade that cost $11.95. I purchased this product, and downloaded it. My bill was for $65.68 with an additional $35.85 for 3 year license, and SpyErazer for $17.88. None of this was clear in the come-on. Since February twice I got an error message saying I had to have Adobe 8 to open a pdf file. I contacted tech assistance the second time this happened -April 12th or so. I got the response saying I needed to download the Adobe 8- This is free from the Adobe site.
I contacted Adobe to try to get to who I bought this bogus product from and was told that Adobe does not license any other company to sell their products. It began to dawn on me that I was the victim of a scam.
I contacted Interactive brands again requesting my money back. Again I wrote that I could not access pdf files.
I then un-installed this bogus Adobe program and re-loaded the free Adobe 8.
I wrote a letter to this company today requesting my money back but I am sure I will not get any refund. I have been totally schnooked and feel very embarrassed that I would have been so irresponsible in researching this purchase.
Ariel
Portland, Oregon
U.S.A.
I contacted Adobe to try to get to who I bought this bogus product from and was told that Adobe does not license any other company to sell their products. It began to dawn on me that I was the victim of a scam.
I contacted Interactive brands again requesting my money back. Again I wrote that I could not access pdf files.
I then un-installed this bogus Adobe program and re-loaded the free Adobe 8.
I wrote a letter to this company today requesting my money back but I am sure I will not get any refund. I have been totally schnooked and feel very embarrassed that I would have been so irresponsible in researching this purchase.
Ariel
Portland, Oregon
U.S.A.
1 Updates & Rebuttals
Websupport
Montreal,Quebec,
Canada
Interactive Brands never claims to be Adobe
#2UPDATE Employee
Fri, July 11, 2008
Interactive Brands works with many different PDF programs, we also have the free Adobe programs, but we do not charge members for this download. Interactive Brands has never claimed to be affiliated with Adobe or to sell Adobe programs. This company has created an original, unique PDF creator/editor. The membership for $11.95 is a 3-year membership and is a one time, flat fee, as stated during the sign up process. When you are choosing your membership there are preselected boxes offering highly recommended software, in order to decline this software you need to uncheck the boxes. Before processing an order, your purchase details are listed and you must then click on submit in order finalize the purchase. If you have any concerns about the additional software provided or have any technical issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you. Email: [email protected] Telephone: 1-888-448-6880
