Complaint Review: Internet Speedway - Chandler Arizona

I signed up for the 30 day trial period with internet speedway in September 2005. When I received the package containing a video tape and a CD with the Official Account Activation license.

I input the CD in my computer. The CD appeared to be defective I tried to call Internet Speedways 24 hour help line and had could not get through. I went onto their web site and notified Internet Speedway that I was having a problem. No one called me back or emailed me about the problem. On that Monday I called an let a message that I wanted to return the program as it was defective.

They promised me a web site. I was unable to set one up, despite several e-mails and phone calls to their office. They did call me back to my home when I gave them my cell phone number because I work during the day. And when I returned the call I again had to leave a message and someone would call me back. When I did get to finally talk to someone I was told that I had need the Package Order number and/or the account activation license key which I did not have because it was at home and I was at work. Mike at Internet Speedway who I was talking to said to go onto the web site and cancel. I told him that my 30 days had expired yesterday and he said that was OK just go to the web site and cancel and when it responded that I was over the 30 days there would be a number that he needed to assist me in canceling. I went home and did as he said and then started the phone calls and messages again with not response.

I was charged me $ 9.95 shipping & handling.

Today, (1-9-2006)I found another charge for $59.99 from Internet Speedway. I called my credit card company and disputed charge last month and the month before that. And was told by my credit card company that I should contact Internet Speedway about this matter because it a monthly charge or I could close my credit card account. So I called the number on my credit card statement which is 866-263-6302 Montery Financial and talked to Jasmine who told me that yes the money is paid to Montery Financial but she could not help me I needed to call Internet Speedway at 888-896-7337 which I will do tomorrow and so the calls will begin again.

I did a google search and I and found the ripoffreport.com website with previous reports on Internet Speedway. After reading what happened to all the others, I intend to report Internet Speedway and Montery Financial to the Better Business Bureau, and the Attorney General's Office and anyone else who might have jurisdiction over Internet Speedway.

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Marie

LUNENBURG, Massachusetts
U.S.A.