- Report: #1114577
Complaint Review: interstate batteries - Dallas Texas
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interstate batteries
12770 Merit Drive Suite1000 Dallas, Texas, USA
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interstate batteries Replacing a battery they are not giving enough credit for bad one Dallas Texas
Took car to Firestone in Decatur, il because battery was not operating at full charge. This is a interstate battery that is under warrenty for five years.
Battery was put in Feb 2010 which make it a month short of 3 years. Battery price was 109.99 and they Charge me 76.99 plus 15.00 to install.
I still have 2 years left on warrenty and only got a 33.00. My math is 5 years divided into 109.00 equal 21.93 for an adjustment of 43.86. I should not have been charge to install it.
I guess this is a formula all dealer use. Rip-off. I will not buy this battery again
3 Updates & Rebuttals
Robert
Irvine,California,
Geees....
#2Consumer Comment
Wed, June 11, 2014
I honestly think if I told you that the Grass was green, you would insist that it was Purple.
So with that, let's try this one more time....
the credit doesn't matter, even thou you don't have the paperwork to show the age of the battery and when it was put in and took out.
- Well you are right about that. All I have is YOUR statement in YOUR original report that stated you bought it in FEBRUARY of 2010 and this report was written in JANUARY 2014. So are you saying that your previous statement is now incorrect? Or are you now going to just deny that statement all together as if it was never even stated and you gave us no information on the age of the battery?
The problem is I paid extra money for a 5 year battery that did not last.
- And as a result they gave you a credit per the terms of the warranty.
I was also charge extra to put a battery in to replace battery that was bad.
- You were charged by Firestone as a labor charge. Had you taken out the battery, taken it to them and put the new one in yourself you would not have been charged that $15.
My husband would have replace battery if we thought it wouldn't last five years, like it stated
- What it states is that if in the 5 year period it fails you get a prorated credit...which is EXACTLY what you got. There is not a single Battery out there that will make a 100% guarantee that a battery won't fail.
Oh and NO, I do not work for Firestone, Interstate, or any business in the Auto industry.
anonymous
Illinois,Not so much the credit
#3Author of original report
Tue, June 10, 2014
Robert, the credit doesn't matter, even thou you don't have the paperwork to show the age of the battery and when it was put in and took out. The problem is I paid extra money for a 5 year battery that did not last. I was also charge extra to put a battery in to replace battery that was bad.. I have real good about checking dates on stuff and when it was bought. My husband would have replace battery if we thought it wouldn't last five years, like it stated. So, yes it is still a rip off.
For other people don't paid extra money for a longer battery, mechanice said you will replace a battery after 3years no matter how many years it has on it.
Robert
Irvine,California,
Check your Calendar, and your math..
#4Consumer Comment
Tue, June 10, 2014
Feburary 2010 to January 2014 is a month shy of FOUR years..not THREE years.
So you actually only had 13 months left on a 60 month warranty.
If we prorate the $110(1.83/month), that comes to a credit of about $23 for the remaining 13 months, so it looks like they gave you a bit more of a credit than you were entitled to based on your numbers here.
