- Report: #130928
Complaint Review: Interstate Distribution - IDC ServCo - National Systems Imaging - Culver City California
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Author Confirmed
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Interstate Distribution - IDC ServCo - National Systems Imaging
3962 Landmark Street, P.O. Box 1925 Culver City, 90232-1925 California, U.S.A.
Phone:
800-466-9835
Web:
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Interstate Distribution - IDC ServCo - National Systems Ripoff Imaging Interstate Distribution Company = Corrupt, Rude Liars! Culver City California
We started receiving toner for our copier at the whopping price of $1435 a shipment. After one shipment came, the "representative" called and insisted that our company (affiliated with a state university) had authorized quarterly shipments beginning in March of 2004. All phone calls were usually prefaced with an apology that the "computer systems" were double-billing us. But, "by the way," another shipment was on its way.
After two shipments I asked the "representative," Jim Carmichael, who in our department had actually signed off on this agreement, since a) we didn't really need that much toner, and b) no one here had informed me that such an agreement had been authorized. Initially he told me that he didn't know who had authorized it, then his story switched to "you don't have an actual contract." I told him that we didn't want any more shipments, to which he became very rude and aggressive. When I wouldn't back down he agreed to fax over a statement saying that shipments would cease (11/04).
Today I got another phone call with the apology that IDC's computers were malfunctioning and we would be getting a double-bill. By the way, Jim Carmichael casually said, we were going to receive our next shipment soon. I got into an arguing match with him because he apparently didn't have a record of the fax he sent saying we weren't going to get any more shipments (fortunately, I did).
He insisted that I personally had signed our group up for this arrangement but somehow could not provide any documentation supporting this. When I pointed this out, and reminded him of our previous conversation, he accused me of making things up, to which point I hung up on him.
He immediately called me back and told me that I didn't know how to have a conversation and that I HAD to listen to his explanation. Repeatedly I asked him about the original arrangement and I got the "I don't know" answer at least a half dozen times. I asked to speak to his supervisor and he blew up, saying he didn't have one and I HAD to talk to him.
During the course of this conversation he also insisted that I had signed a contract in July (whereas before he had said it was in March). When I pointed this out to him, he said he was just going by what he had in front of him. I requested copies of whatever this was.
He asked me to fax him the statement where he said he would cease shipment, and that AFTER I DID THAT he would send me his documentation within the hour, along with a follow-up phone call. Three hours later, I haven't seen anything or heard anything (big surprise).
My supervisor did a search for IDC ServCO and this fraud-reporting page came up; too bad I didn't know about it earlier!
She also tried to call him and no one answered the phones. These people are frauds. Unfortunately, legal action may be necessary to stop the harrassment.
M. L.
Denver, Colorado
U.S.A.
After two shipments I asked the "representative," Jim Carmichael, who in our department had actually signed off on this agreement, since a) we didn't really need that much toner, and b) no one here had informed me that such an agreement had been authorized. Initially he told me that he didn't know who had authorized it, then his story switched to "you don't have an actual contract." I told him that we didn't want any more shipments, to which he became very rude and aggressive. When I wouldn't back down he agreed to fax over a statement saying that shipments would cease (11/04).
Today I got another phone call with the apology that IDC's computers were malfunctioning and we would be getting a double-bill. By the way, Jim Carmichael casually said, we were going to receive our next shipment soon. I got into an arguing match with him because he apparently didn't have a record of the fax he sent saying we weren't going to get any more shipments (fortunately, I did).
He insisted that I personally had signed our group up for this arrangement but somehow could not provide any documentation supporting this. When I pointed this out, and reminded him of our previous conversation, he accused me of making things up, to which point I hung up on him.
He immediately called me back and told me that I didn't know how to have a conversation and that I HAD to listen to his explanation. Repeatedly I asked him about the original arrangement and I got the "I don't know" answer at least a half dozen times. I asked to speak to his supervisor and he blew up, saying he didn't have one and I HAD to talk to him.
During the course of this conversation he also insisted that I had signed a contract in July (whereas before he had said it was in March). When I pointed this out to him, he said he was just going by what he had in front of him. I requested copies of whatever this was.
He asked me to fax him the statement where he said he would cease shipment, and that AFTER I DID THAT he would send me his documentation within the hour, along with a follow-up phone call. Three hours later, I haven't seen anything or heard anything (big surprise).
My supervisor did a search for IDC ServCO and this fraud-reporting page came up; too bad I didn't know about it earlier!
She also tried to call him and no one answered the phones. These people are frauds. Unfortunately, legal action may be necessary to stop the harrassment.
M. L.
Denver, Colorado
U.S.A.
2 Updates & Rebuttals
S C
United States of AmericaCompletely accurate...
#2Consumer Comment
Wed, February 10, 2010
Back in 2005 -- the company I worked for was a victim of IDCSERVCO. As a company manager, I knew of many a phone scam... but this one was particularly slick. The initial caller said she "was with the company that worked on our copier," and as we had JUST gotten a copy machine on contract (literally, like within a week...), it was fresh on my mind -- and she said that they needed to send us an extra supply of toner. Because it came with only one extra cartridge and I mentioned that I always liked having at least two extra to our sales guy, it seemed like a follow-up to my inquiry. She said she'd fax a form over for me to sign and fax back as a 'requisition' (or a word to that effect) which was indeed, a requisition for two toner cartridges -- giving it a "quick once over," I didn't see any figure on it for billing... and as our contract with our ACTUAL copy machine INCLUDED toner, I figured nothing of it, and sent the fax back. The call ended uneventfully, and a few days later, we got our two toner cartridges. Awesome. A few weeks later, we get an invoice for $600... for the payment of two toner cartridges. I called the company back -- and now, the same seemingly nice people were now rude, abrasive collection agents. Looking over the form I faxed to them a few weeks prior, I quickly discovered my error. After looking into IDCSERVCO on the web, I was quickly educated on this company, called them back, and told them I'd promptly return their toner and that they'd not receive money from me -- which I did the same day. For over two years, every couple of months, they'd call, still harassing, saying we had not shipped back their toner or paid their invoices -- Even after faxing them several copies of my FedEx confirmation showing I'd sent it -- they refused to acknowledge it. I've since left the company, and the owner tells me he hadn't received any calls from them in at least a year or so. IDCSERVCO is definitely a bad company to deal with -- either because they themselves are scammers or are so slipshot they allow it to go on within their business -- I'll give them the benefit of the doubt on that part -- but this kind of scamming or ignorance of it is indeed criminal. Ignorance of the law or ignorance of committing a crime on a large scale doesn't make you innocent.
Miya
Denver,Colorado,
U.S.A.
Now I'm really angry ..
#3Author of original report
Fri, February 11, 2005
Now I'm really angry because we paid $1435 for 3 cartridges of toner, which, if purchased from just about any other online retailer would be at most $400.
