- Report: #1415772
Complaint Review: Intoxalock - Aurora Iowa
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Author Confirmed
Why?
Intoxalock
11035 Aurora Avenue Aurora, 50325 Iowa, United States
Phone:
515-331-7643
Web:
www.intoxalock.com
Categories:
Business Rating:
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Intoxalock FALSE INFORMATION, BAD EQUIPMENT, RUDE CUSTOMER SERVICE. Aurora Iowa
Customer service is AWFUL. I've had the device for two weeks and it is constantly throwing error codes, restarts and requires a 5 minute wait time everytime I start my car. On 3 occasions I have gone into a store and come out to my car (NOT RUNNING) saying I missed a test and the car will be stopped. The company will not send me a new unit without making me drive out of my way to have it inspected, (FOR A DEVICE THAT SHOULD HAVE BEEN INSPECTED BEFOREHAND), or worried about the fact that this will be reporting false information to a COURT.
The customer service team is RUDE, DISRESPECTFUL, and not helpful. Will transfer you a million times or to a voicemail (of a supervisor, who will not return your call), or they will just simply disconnect from your chat.
Horrible business.
DO NOT USE THEM. Go with SMART START.
12/5/17-
Even more issues today. Device not working at all. I am retracting anything good said about this company. The device and customer service are garbage. can't even get a hold of anyone to fix the problems.
12/7/17-
More issues. SURPRISE! Device isn't working at all now and my car isn't driveable! This company has done nothing but cause me trouble and is not helping in any way! I am being charged a tow fee now for something that is not even my fault. Amber promised me compensation for my time without my car, but we will see if that actually happens. The car towing needs to be paid by THEM, as well as credits on my account before this is removed.
12/8/2017
To top it all off, Intoxalock is telling me I will have to pay out of pocket for my inspection and then submit a receipt for review as well.
This company is awful and a SCAM.
