- Report: #1351044
Complaint Review: Intuit / Quickbooks - Nationwide
Reported By:
dukesadog -
Goodlettsville, Tennessee, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Intuit / Quickbooks
Nationwide, USA
Web:
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Intuit / Quickbooks Why no business should be doing business with Intuit or using quickbooks Unknown California
I've seen several complaints on the rip off report regarding intuit which is a credit card processing service supposedly to help small business acheive better sales, coupled with quick books to keep track of business expenses. Firstly Intuit is not your friend at all. Businesses should put as much distance as possible between their finances and this credit card service.
Charge backs : Recently our company had the first chargeback in 25 years filed on us through Wells Fargo bank the credit card company. Wells Fargo called us on the phone , they had a claim number and it was a real person with a real name. They asked for documents and we faxed over documents which were received and the claim against the customer were denied due to specifics in the contract. Simple and how things are supposed to work in the real world.
How Intuit handled it. After the said customer was denied directly through his own credit card company they decided since intuit processed the card to do the chargeback there too. I received a call from my bank 36 hours ahead of intuits first email that someone was casually draining my business account. We issued an immediate stop payment on the code ID that intuit was using. Intuits email looked like spam , no contact information other than a non clickable email address, no phone numbers to call just a fax number that was disconnected. Basically zero information. So we responded to the email and got an auto message that the email would be responded to within 2 business days. A week passed and no response to the email.
Intuit claims on their website that they are there to protect the buying customer only and you are just a fee absorbing entity to them. I would advise any and all businesses to find an alternate source like squareup or someone else to do their card processing .
Course of action taken for us. We immediately caught it through the security at our small town bank. Issued stop payments and since intuit decided to do a chargeback on us after hitting us with fees for years without so much as calling us with the claim we filed a chargeback against them for our subscription fee as part of the deal.
Bottom line if you want to see your money vanish then keep using intuit to process payments. They are all about the fees involved. There is no customer service, no address, no phone numbers to call but they do have your financial information because they are also quickbooks and they are not on your side for anything but the cash.
