- Report: #69464
Complaint Review: JD Byrider - Chander Arizona
-
Author Not Confirmed
Why?
JD Byrider
www.jdbyrider.com Chander, Arizona, U.S.A.
Phone:
480-821-8844
Web:
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JD Byrider getting the runaround Chander Arizona
*UPDATE Employee: We apologize for the inconvenience
*Consumer Comment: ALSO GETTING THE RUN AROUND
*REBUTTAL Owner of company: General Manager, our Chandler customers are fully satisfied
*REBUTTAL Owner of company: General Manager, our Chandler customers are fully satisfied
*REBUTTAL Owner of company: General Manager, our Chandler customers are fully satisfied
*REBUTTAL Owner of company: General Manager, our Chandler customers are fully satisfied
I needed a car fast, and turned to JDByrider for help. I left the lot with a 98 Hyundai Elantra, 1,700 later, and payments at 300.00 a month, still owing approx 8,000.00 on a car that is worth around 1,700 I have had nothing but problems. I financed the car about 3 months ago, and have brought it in for repairs seven times since then. So far the only thing JDByrider is good at is detailing the car. They don't fix the problems, they don't get back to you when you bring the car in.
They are the most unprofessional people I have ever dealt with, and they are now refusing to fix the mechanical problems at all, because "the problems are more money then the car itself". I have gone through the whole summer without any air conditioning(living in a state where it gets up to 120 degrees out), The head mechanics response" Your air works, it just doesn't work 24/7 like you want it to!" I responded, "Isn't the air sopossed to work 24/7?" He responded yes! Okay, that makes a lot of sense!
That is just one small problem I have had with them.... brakes, air, transmission, lose bolts, check engine light, tires, alternator(twice!!!). JDByrider " We can't make the car act up like you tell us" I am not going away, I will take JDByrider to the grave with me. I WILL BE THIER WORST NIGHTMARE!
Christi
Phoenix, Arizona
U.S.A.
They are the most unprofessional people I have ever dealt with, and they are now refusing to fix the mechanical problems at all, because "the problems are more money then the car itself". I have gone through the whole summer without any air conditioning(living in a state where it gets up to 120 degrees out), The head mechanics response" Your air works, it just doesn't work 24/7 like you want it to!" I responded, "Isn't the air sopossed to work 24/7?" He responded yes! Okay, that makes a lot of sense!
That is just one small problem I have had with them.... brakes, air, transmission, lose bolts, check engine light, tires, alternator(twice!!!). JDByrider " We can't make the car act up like you tell us" I am not going away, I will take JDByrider to the grave with me. I WILL BE THIER WORST NIGHTMARE!
Christi
Phoenix, Arizona
U.S.A.
6 Updates & Rebuttals
Bob
Chandler,Arizona,
U.S.A.
General Manager, our Chandler customers are fully satisfied
#2REBUTTAL Owner of company
Mon, August 16, 2004
Becky's experience was with the store in Mesa, Arizona, not the store I manager in Chandler, Arizona. We will do everything we can to make sure our Chandler customers are fully satisfied. The Mesa has a different owner.
Bob
Chandler,Arizona,
U.S.A.
General Manager, our Chandler customers are fully satisfied
#3REBUTTAL Owner of company
Mon, August 16, 2004
Becky's experience was with the store in Mesa, Arizona, not the store I manager in Chandler, Arizona. We will do everything we can to make sure our Chandler customers are fully satisfied. The Mesa has a different owner.
Bob
Chandler,Arizona,
U.S.A.
General Manager, our Chandler customers are fully satisfied
#4REBUTTAL Owner of company
Mon, August 16, 2004
Becky's experience was with the store in Mesa, Arizona, not the store I manager in Chandler, Arizona. We will do everything we can to make sure our Chandler customers are fully satisfied. The Mesa has a different owner.
Bob
Chandler,Arizona,
U.S.A.
General Manager, our Chandler customers are fully satisfied
#5REBUTTAL Owner of company
Mon, August 16, 2004
Becky's experience was with the store in Mesa, Arizona, not the store I manager in Chandler, Arizona. We will do everything we can to make sure our Chandler customers are fully satisfied. The Mesa has a different owner.
TRACY
MESA,Arizona,
U.S.A.
ALSO GETTING THE RUN AROUND
#6Consumer Comment
Fri, April 16, 2004
I purchased a car from JD BYRIDER in november of 2003 it is a 97 Nissian Sentra, i had the car about 2 weeks i had went up to northern az to see family.On my way home to Mesa my clutch went out leaving me and my 3 children stranded in the middle of now where. I called JD BYRIDER and had explaind the situation they said that the clutch was not part of the drive train and that i would have to fix it myself. I countinued to complain i had only had the car for a couple of week i felt i should not have to pay for it. Finally i got through to Becky manager at Mesa office she said the would have it towed in and look at it if the problem was the clutch i would again have to pay out o pocket., so i did i took it in and had a new clutch put in the car around 350.00 out of pocket. Well a couple of weeks went by and the clutch cable broke again left me stranded with my children i then again called Becky wich whom understood and then decided to have a new clutch cable put in and she did give me a loaner car. Well it has now been about 1 1/2 months later and again my clutch is going out i tood my car to a PROFESSIONAL machanic whom informed me that my transmission is bad and that the WRONG clutch cable was put in my car wich is causing the clutch to go out again .. NOT MY FAULT i contacted JD BYRIDER they said bring the car in we will need the care for about 5 days to look at and if again it is the clutch i will have to pay out of pocket., I did not put the wrong cable in why should i pay for the damages. And the transmissions is bad that is part of the drive train right? so i cannot loose my job that is my only transportaion and i cannot leave it for about5 days so now what i am stuck driving a car with no clutch.
Bob - General Manager
Chandler,Arizona,
U.S.A.
We apologize for the inconvenience
#7UPDATE Employee
Tue, November 25, 2003
We apologize for the inconvenience we have caused Christi. On October 18th we exchanged the vehicle Christi has (98 Hyundai) for a 2001 Ford Focus. We hope she will be happier with her new car.
