- Report: #1408148
Complaint Review: Jeanette Buerling - Newbury Park California
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Author Confirmed
Why?
Jeanette Buerling
2160A Newbury Road Newbury Park, 91320 California, USA
Phone:
3109892358
Web:
https://www.vrbo.com/715304
Categories:
Business Rating:
(0)
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Jeanette Buerling Jeanette Milio VRBO Scam Palm Desert Palm Springs California
We had an awful experience with Jeanette Buerling. We rented her house in Palm Desert for the week after our wedding to relax and unwind for a mini honeymoon with our two dogs. Jeanette rents two properties on VRBO, which are both dog friendly:
We paid for the rental in full and also paid a $1500 damage deposit which included a pet deposit. We arrived at the house on the first day and discovered the home was infested with ants. There were hundreds in the bedroom, in the closets and in the kitchen cupboards. We promptly called the property manager to deal with the situation.
She arrived an hour later with ant poison, raid and other chemicals. We told her that because of our dogs, we did not want any chemicals sprayed inside the house as we were worried they would ingest them. She proceeded to begin spraying inside the house!
We called Jeanette, the homeowner, immediately to sort out the situation and she did not answer our multiple phone calls. We proceeded to email her, text her, and send her a message on whatsapp and received no response. We have pictures and videos showing the degree of the ant infestation and forwarded them to the homeowner for reference.
We had no choice but to check into a hotel for the remainder of our 5 night stay. As we did not receive a response from the homeowner and the home was infested with ants (and sprayed down with ant poison) we politely requested a refund of the rent, or at a minimum a response from Jeanette so we could sort out the situation.
Jeanette eventually responded to us a day later with a one line text message stating she would not return our rent and that there was only a few ants in the home. To this day we have only received a couple on-line text messages from her confirming she would not return the money we paid. She proceeded to block both my phone number and whatsapp, as well as my wife's phone number and whatsapp. She has never responded to any of our emails or phone calls.
This woman is unblievable. She has no morals, is rude and takes no pride in the homes she rents or the satisfaction of her customers. She is extremely unprofessional, please avoid renting with her. The mini honeymoon we had planned the day after our wedding turned into a stressful situation and us losing the 4-figure $ amount we paid in rent!
2 Updates & Rebuttals
Kevin
Vancouver,British Columbia,
Canada
Resolution with Jeanette
#2Author of original report
Wed, June 06, 2018
We would like to update our report in order to reflect a factually accurate review. Our report was written in haste because we were upset with how we were treated, not actually by Jeanette (whom we never met), but by her manager. We should also mention that we never visited Jeanette’s second vacation home and should not have included it in our report for that reason. Jeanette contacted us and asked that we update this report to reflect the facts as they were. We agreed given that our interaction with Jeanette herself was respectful and professional and that is was not her but her manager, we had issues with. We feel Jeanette handled the issue with the utmost professionalism and are very pleased by her integrity in this matter. Mistakes happen and no one is perfect. Finding a mutually satisfying solution to a mistake is what counts in the end. Jeanette agreed with us that her manager was unprofessional, which we appreciate. Jeanette’s Palm Springs home is extremely nice and we booked it because it had all 5 star reviews online. But due to unforeseen weather factors, ants were found in the home when we arrived. The manager came right away to handle the situation, but she ignored our request to use chemicals, when she removed the ants. We should also mention Jeanette did not know the extent of it all until she read about it in this review. We were emotionally charged when we wrote this. We didn’t give her a chance to work this out with us while it all occurred. Jeanette mentioned she would have gladly relocated us into her other home, 10 minutes away. We were able to resolve all issues with Jeanette to our fullest satisfaction and we very much appreciate her kindness in finding a solution.
Kevin
Vancouver ,British Columbia,
Canada
Resolution with Jeanette
#3Author of original report
Wed, June 06, 2018
We would like to update our report in order to reflect a factually accurate review. Our report was written in haste because we were upset with how we were treated, not actually by Jeanette (whom we never met), but by her manager. We should also mention that we never visited Jeanette’s second vacation home and should not have included it in our report for that reason. Jeanette contacted us and asked that we update this report to reflect the facts as they were. We agreed given that our interaction with Jeanette herself was respectful and professional and that is was not her but her manager, we had issues with. We feel Jeanette handled the issue with the utmost professionalism and are very pleased by her integrity in this matter. Mistakes happen and no one is perfect. Finding a mutually satisfying solution to a mistake is what counts in the end. Jeanette agreed with us that her manager was unprofessional, which we appreciate. Jeanette’s Palm Springs home is extremely nice and we booked it because it had all 5 star reviews online. But due to unforeseen weather factors, ants were found in the home when we arrived. The manager came right away to handle the situation, but she ignored our request to use chemicals, when she removed the ants. We should also mention Jeanette did not know the extent of it all until she read about it in this review. We were emotionally charged when we wrote this. We didn’t give her a chance to work this out with us while it all occurred. Jeanette mentioned she would have gladly relocated us into her other home, 10 minutes away. We were able to resolve all issues with Jeanette to our fullest satisfaction and we very much appreciate her kindness in finding a solution.
