- Report: #365636
Complaint Review: Jimmy John's - Evansville Indiana
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Jimmy John's
701 N. Burkhardt Rd. Evansville, Indiana, U.S.A.
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Jimmy John's Ripoff Jimmy John's making false charges on over-the-phone purchases Evansville Indiana
Quite often I am at work and hungry, so I automatically turn to the easy deliver of Jimmy John's. It's in the middle of everything in the city that I live in, so it seems like an easy choice. Usually their prices are quite inconsistent depending on whether you order in the store or you have it delivered. The prices get higher (obviously) with the delivery. In addition, a tip is expected (which is also understandable). This past time, however, I bought a Slim 4 (as always) and it cost 4.25. I gave the employee my credit card number over the phone. He said 4.25 was charged to my card. When the deliverer delivered the sandwich, I tipped him. When I got home that night, I got online to check my bank statement. It said Jimmy John's had charged $10 to my account. Sadly, this is not the first time another employee at my work had been charged wrongfully.
The next day as soon as Jimmy John's opened, I called and asked for the manager to make sure that this was straightened out right away. When I began to tell him my problem, he simply said, "Um, we are really busy right now. Lunch time rush. Can you call back later?" I do understand they are probably quite busy during lunch, but I am also a customer who deserved to be waited on. I told him the rest of my problem, my phone number, and he said he would see what he could do. It has been 3 days. I don't think I will be getting a call back. This company is disappointing and dishonest to its customers. The sandwiches are delicious (I will be the first to admit it), but to think of how they dishonestly take money from other people makes the taste of the sandwich less delicious.
Melissa
Evansville, Indiana
U.S.A.
The next day as soon as Jimmy John's opened, I called and asked for the manager to make sure that this was straightened out right away. When I began to tell him my problem, he simply said, "Um, we are really busy right now. Lunch time rush. Can you call back later?" I do understand they are probably quite busy during lunch, but I am also a customer who deserved to be waited on. I told him the rest of my problem, my phone number, and he said he would see what he could do. It has been 3 days. I don't think I will be getting a call back. This company is disappointing and dishonest to its customers. The sandwiches are delicious (I will be the first to admit it), but to think of how they dishonestly take money from other people makes the taste of the sandwich less delicious.
Melissa
Evansville, Indiana
U.S.A.
1 Updates & Rebuttals
The Absconder
Manhattan,Kansas,
U.S.A.
Don't Give Your Credit Card Information to Jimmy John's
#2UPDATE EX-employee responds
Thu, February 05, 2009
I am a former Assistant Manager for a Jimmy John's franchise which name and location wil remain private, sorry i'm not trying to get sued, pluse I signed a non-disclosure agreement. Anyway's, as a tip of advice to you and every other customer of Jimmy John's, don't give your credit card information to employees over the phone. If you want Jimmy's that bad, go in and get it in person. This is the reason why. Jimmy John's pays their delivery drivers minimum wage, and they pay per diem of only $.25 per delivery to their drivers, and the drivers tips get taxed on every paycheck. So essentially the drivers are disgruntled and not making alot of money. Granted most of them are college age kids so they are broke most of the time and looking for drinking money. This is where the fun comes in for them. As a former manager, I can tell you that I had a mountain of paperwork to do every night on top of my shiftly responsibilities of managing the store, slicing meats, interacting with customers, ensuring store cleanliness, inventory, and cashing out delivery drivers. Normally I would have 3-7 drivers per shift, working various 2-8 hour shifts. Because of there being so many drivers, and only one manager on duty, they are responsible to reconcile their own delivery tickets. What that means is before the end of their shift, every delivery driver has a box where copies of all the tickets they delivered are. They have to do what is called zero out their credit card slips that were taken on any deliveries to adjust accordingly for tips. Now the smart customer who reads and signs the slip upon delivery, will either write in the tip amount, or put a 0.00 in the box if they want to stiff the driver, its their right to tip or not tip. Jimmy John's does not encourage tipping nor do they require it, they tend to stay neutral on the issue. Anyways, when they get the credit card slips in order, they have to re-adjust them on the appropriate machine that the CC number was ran on and adjust the amount to the correct tender of money. Here's the beauty part. Manager's don't have the time and are not required to zero out the CC orders, the drivers are. All the manager does it tally up and zero out the delivery tickets to find out how much the driver is supposed to return to the store in sales, plus the starting cash bank they are given every night. If some drunk idiot or some rude customer doesn't fill out the tip line or the amount line on the slip, the drivers can easily forge and change the slips. Most of the time they will do it to drunks, and they will leave themselves a hefty 20-35% tip. Most drivers know only to do it to college kids cause they usually don't care, cause mommy and daddy are fronting the bill on the bank acct and if it overdrafts, they just ask for more money. But they are ripping customers off quite frequently by doing this to try and make back some of the frustration, time, and lost money that they think they so rightousley deserve, but the problem is they don't realize that they work for pacman chain company who franchises for the dollars, not the employees, they could care less if an employee quits or feels they are being underpaid based on morals. The store I worked for, the District Manager and the General Manager had full reign, I was basically their gopher and errand boy. I soon realized that I had no real power. When I tried to exerte my managerial powers as the Assistant Manager when I send a Shift Leader home and fired them for mouthing off and cussing out a customer in the store during business hours, instead the next day the Area Manager comes up from 3 hours down south, proceeds to override my decision, says the only person that can fire shiftly managers is him and the GM with his permission, and then he fires me for misconduct. So the proof is in the bag that they treat the employees, even the managers like garbage, cause they figure they can replace you in a matter of seconds with someone else from off the street. But because all the manager does is re-verify the amount the driver owes from his tickets and asks the driver how much they want to report in tip wages, there isn't much control unless they are directly caught. And Jimmy's John's probably isn't likely to be caught anytime soon doing anything illegal or claim that their employees are being dishonest. Best advice man, is next time fill out the tip and amount line on the slip, because those have to be filled out on all tickets, its policy so it can only mean the employee filled it out, after you didn't. Becuase they keep the hard copies of the receipts, who knows, you might find a honest citizen working at that store in the manager, and they could catch an employee ripping you off. Good Luck
