- Report: #461959
Complaint Review: JUPITER BOUNCE - Jupiter/west Palm Beach Florida
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Author Confirmed
Why?
JUPITER BOUNCE
www.JupiterBounce.com Jupiter/west Palm Beach, 33411 Florida, U.S.A.
Phone:
561-628-6688
Web:
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JUPITER BOUNCE renting a bounce houce-when he arrived he charged more than he quoted,no refund of deposit Jupiter/west Palm Beach Florida
i called jupiter bounce for a birthday party. the man sounded very professional and even quoted me a special price than what i saw online. i should have know that it was too good to be true. he arrived way before the party which was a good thing but charged me a late fee for not being at the set-up place when he's the one that got there before time. he then counted the hour that he arrived as part of the time and demanded that i payed him more money than he quoted me and said the extra money was for tax. he picked up the bounce house before time and didn't refund me for a snow cone machine that i didn't use!! the servive was the worst and the price was was a complete rip=off and so was the extra money for tax
Ashely
west palm beach, Florida
U.S.A.
Ashely
west palm beach, Florida
U.S.A.
2 Updates & Rebuttals
JupiterBOunce2
33458-4339,Florida,
United States of America
Still Would Like to make things right!
#2REBUTTAL Owner of company
Fri, April 08, 2011
Hi,
This is the Founder of Jupiterbounce.com I would like to extend my offer to do anything possible to make things right. I would love to have the opportunity to prove to you that after being in business for over 5 years that we are a great company. Please feel free to give me a call on my direct cell at 561-628-6688
Thanks with best wishes
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JuptierBounce.Com
Florida,United States of America
Would love to make you happy. Must be a Mix up
#3REBUTTAL Owner of company
Fri, April 09, 2010
Thank you for voicing your experience but I think you have the wrong company. We pride ourselves on exceptional service and the best prices es around.
I would like to mention that we do not charge for being at your location early, unless you scheduled us to be there and you are not there.
On another note we do not issue refunds for services you rent but do not use. If you go to dinner and order a large meal but do not eat the salad that you ordered you do not receive your money back.
The same applies in the rental and service industry. We do charge our local sales tax on every order as it is required by law. So it there was a miss understanding at the time of rental I apologize. We also Never show up early to your event.
The only way that I could see this happening is when you book your unit we discuss a time to drop of and pick up. However sometimes I am able to leave the unit longer at my customers request if they cal me before I show up or make prior arrangements.
We always tell our customers that we will do our best to allow you to have the unit beyond the rental time agreed upon in advance. I would like to offer you some sort of reimbursement whether it is monetary or letting you rent a unit for free.
Please let me know if you would like anyting else done.
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