SUCKA!
Somewhere,#2General Comment
Tue, January 22, 2013
As far as the clunking noise goes, there was an obvious issue there. don't what it was, since you failed to leave that one out. Also do not know which part they "rebuilt", since you failed to leave that one out as well, or post a picture of your invoice.
The reason I have to think "duh" and laugh is because of your comment, "I also think that they do these deals(groupon, coupons etc..) mostly to get people to the store". Well, no surprise there! Why do you think any merchant/business spends money on advertising??? To get customers in the door!!! Why would any business owner spend money on newspaper ads, tv ads, mailer/flyer ads, or Groupon packages, without the expectation of perhaps making some sort of profit??? This is a perfect example of why I cannot stand Groupon.
Have you ever purchased and used a Groupon for a restaurant? For instance, pay $10 for $20? Of course, the restaurant advertises that Groupon to get new customers in the door during a slow season, with the expectation that the Groupon customer might actually purchase appetizers, drinks other than tap water, and possibly dessert. In that aspect, the concept is the same industry-wide.
Some differences with the automotive industry, however, would perhaps be: You come in to my shop with a Groupon for brake pad replacement only. You come in because your brake caliper is locked up, wearing away the brake pad, causing the metal backing plate of a brake pad to grind into one of the brake rotors. Throwing your brake pads on there IS NOT going to fix the brake caliper problem. Not replacing the brake rotor or replacing or rebuilding the caliper will cause premature wear to the brake pad and leave a loud noise when applying the brake pedal. You will still come back complaining because your Groupon did not get to the root of the problem.
Im not defending Just Brakes in anyway, since they are an incredibly low-rated company. I would never take any mine, my family-members or friends vehicles there. However, I am complaining about the fact that you are no different that the rest of the 90% of Grouponers and couponers. I would, however, recommend getting a second opinion on that clunking noise.