- Report: #1024809
Complaint Review: Justanswer.com - Internet
Reported By:
Brian A -
Melkbosstrand, Other, South Africa
Submitted:
Updated:
-
Author Not Confirmed
Why?
Justanswer.com
Internet, United States of America
Phone:
Web:
www.justanswer.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Justanswer.com googlemail.com When trying to make a complaint to google justanser.com blocked my access to googlechrome, Internet
I am a quadriplegic and had just completed an important email when I received a message from Google that I had run out of time and must sign in again. I could not save the email to draft so i lost the email i had spent a long time creating.
I tried to make a complaint to googlemail.com through the google seach engine and was directed to justanswer.com.
I explained the problem i was having with my googlemail using google chrome and was passed onto an engineer who wanted $59 dollars to give me an answer. I did not want to pay anything to lodge a complaint so I tried to leave the page.
Just answer kept giving me an option to stay on or leave the page but everytime I tried to leave the page the message reappeared. I could no longer use google chrome, i was prevented from saving any of my open web sites, in fact Just answer prevented me from closing down my computer and eventually I had to force crash my computer.
When i returned to Google Chrome on restart I was offered the chance to reinstate my open pages but this was no longer possible so i lost very important information that i was prevented from saving by Justanswer.com
I tried to make a complaint to googlemail.com through the google seach engine and was directed to justanswer.com.
I explained the problem i was having with my googlemail using google chrome and was passed onto an engineer who wanted $59 dollars to give me an answer. I did not want to pay anything to lodge a complaint so I tried to leave the page.
Just answer kept giving me an option to stay on or leave the page but everytime I tried to leave the page the message reappeared. I could no longer use google chrome, i was prevented from saving any of my open web sites, in fact Just answer prevented me from closing down my computer and eventually I had to force crash my computer.
When i returned to Google Chrome on restart I was offered the chance to reinstate my open pages but this was no longer possible so i lost very important information that i was prevented from saving by Justanswer.com
1 Updates & Rebuttals
Adam-JAhelp
San Francisco,California,
United States of America
JAreply
#2UPDATE Employee
Thu, March 07, 2013
Hello,
My name is Adam and I am the Customer Support Coordinator for JA. I am terribly sorry for any inconvenience that you may have experienced.
Please contact us at [email protected] so that we can get this resolved for you.
Regards,
Adam
Customer Support Coordinator, JA
