- Report: #1388558
Complaint Review: JustFly - Internet
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Author Not Confirmed
Why?
JustFly
Internet, USA
Phone:
800-717-5015 213-986-351
Web:
https://www.justfly.com/?campaign=24&adgroupid=26157649120&gclid=Cj0KEQjwnubLBRC_86PevrO12ooBEiQABKw
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
JustFly JustFly.com JustFly travel JustFly 4 hour cancellation SCAM Internet
June 23,2017 I found a rate from columbia Missouri to Burlington VT by using GOOGLE it was on JustFly.com. I hadnt heard of them before.
I made sure to read all the fine print including the cancellation clause - it stated that if cancelled within 4 hours there was no fee or penalty and that you could purchase an optional 24 hour extended cancellation. So I felt fairly safe booking the flights knowing I could check with my kids and cancel if necesary.
My son checked and said I could buy them direct from United Airlines for the same price and he felt like this site was a bit shady after trying to find info on them.
I called back WELL WITHIN the 4 hour window. I got put on hold repeatedly, my cell said for 47 minutes then the rep said was past my 4 hours so i would be charged $75,adamantly - I said no - she offered $50. then $100......she kept changing amount it would 'cost' me down to $25. I said no get me a manager.
So after another extened wait time and missing dinner with my family, woman came on said she was resolution and retention person. She agreed to do a one time waive of all fees.
I have a receipt for cancelled and refunded travel showing 0 balance 0 owed.
I get my credit card bill - $100 charge. I called CitiBank and disputed the charges. Its currently being investigated pending refund.
