- Report: #1434198
Complaint Review: Juvia's Place - Secaucus New Jersey
Reported By:
Tamika -
GLEN OAKS, New York, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Juvia's Place
Secaucus, New Jersey, United States
Web:
https://www.juviasplace.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Juvia's Place Did not ship my product/bad customer service/ rude service by owner and customer service Secaucus New Jersey
I ordered A palette from Juvia's Place. I received a confirmation email with my correct mailing information. When Juvias Place sent a shipping confirmation they had printed my shipping information completely incorrectly. My package could not be delivered as a result. I contacted the companies customer service (which can only be reached by email) I attached the pictures of the error made on their behalf. It took over 10 emails to get them to respond to my issue. They asked for my correct shipping information once again to reship and once again they shipped my palette with the SAME incorrect address. I tried contacting customer service again and they ignored me! I tried to contact them on IG and they blocked me. As a last resort I contacted the owner of Juvias Place and she was very nasty towards me. At first she insisted I put the incorrect shipping information. I enclosed proof in the form of screenshots, that the information I provided was correct. The owner reponded "o.k" then the owner asked me "Are we really arguing about $20" She proceeded to ask me do you want help or not? Very nasty attitude. Customer service is terrible and buyer needs to beware
