I purchased furniture from Kanes a few years back. I was told that they stand behind their furniture 100% from tears and structure etc... Especially if I bought this warranty. I did I bought over $5000 of furniture and warranties etc. from the n. Dale Mabry location. Shortly after this we moved and there was a tear while moving the couches. I call they send out a tech and he says it was done by the wall, but we didn't nor do we have the couches by the wall...they are recliners!! Anyhow I call the store I call district...nothing basically a whole lot of call him call her and no one stands by their furniture!!!
At this point the leather begins to fade and change color!! Yet this is quality stuff after a year!!! I call and guess what?!! They don't cover fading!! This place is running a Ponzi furniture scheme!! They take your money, they give u crap, and when u need them they ignore you! Do yourself a favor and buy elsewhere!! And when you do make sure u are buying LEATHER and if you purchase a warranty make sure you purchase something that actually protects you for what the crooked sales staff pitches you on! Shame on you Kane's! You managed to Sour this lifetime customer! I only purchase Furniture from you...I've reccommended you...guess what no more! People BeWare!