Complaint Review: Kaspersky Lab UK Limited - London, W1G 9DQ Internet

I have purchased Kaspersky Internet Security 2009, its activation code is "B6SKM-R3D1E-9KPV3-QRYBH"

I was using it on three Pcs, Two of them formatted and when again I am trying to activate its showing the Limit exceed message.. plz help me out of this problem as soon as possible..

I am forwarding you The license key details and purchase invoice and also attaching purchase invoice..

Please help me in this issue as soon as possible

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element 5 order number: 268554985

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This e-mail was generated by a mail handling system. Please do not reply

to the address listed in the "From" field.

Please read the CUSTOMER SERVICE section for answers to your questions.

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We recommend that you make a backup copy of this e-mail (e.g. print out a

hard copy).

Dear Mr. Khan,

Thank you for placing an order with element 5. You have purchased a product

by Kaspersky Lab UK Limited.

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Contents:

A. Brief information on product delivery

B. Details for product delivery for Kaspersky Internet Security 2009

- 3 licenses (1 year)

C. Technical Support

D. Customer service

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A. Brief information on product delivery

Use the license key to unlock the product (see below).

Please note that you will not receive a delivery by postal mail.

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B. Details for product delivery for Kaspersky Internet Security 2009

- 3 licenses (1 year)

The product is licensed to "LUCENT INTERNATIONAL".

The license key for "Kaspersky Internet Security 2009 - 3 licenses (1

year)" is listed below. You will need this license key to complete the

process and activate the product. The license key and the text below

originate from the software publisher and may be written in another

language.

Thank you for your order!

Your ACTIVATION CODE is: B6SKM-R3D1E-9KPV3-QRYBH

If you do not have Kaspersky Internet Security 2009

installed on your PC, you can download the installation file here:

ftp://downloads1.kaspersky-labs.com/trial/special/XEHSYJW9TJTPDT347Y4E/kis8.0.0.506en.exe

You can use our step-by-step Installation Guide:

http://support.kaspersky.com/faq/?qid=208279739

If you are already using Kaspersky Internet Security 2009 Trial Version or

are renewing your Kaspersky Internet Security 2009 commercial version on

your PC, you only need to activate the product with your new ACTIVATION

CODE. Re-installation is not necessary.

Please read our step-by-step Activation Guide:

http://support.kaspersky.com/faq/?qid=208279738

If you are using versions 6.0/7.0 of Kaspersky Internet Security, you can

migrate to version 2009:

http://www.kaspersky.com/support/kis6mp2/buy?qid=208279763 and

http://support.kaspersky.com/kis2009/install?qid=208279972

We also recommended that you save the activation code to gain free access

to our technical support, which is available throughout the validity period

of the product license.

We hope you'll be pleased with your new product and we offer our returning

customers a 30% discount on license renewals!

Sincerely,

Your Kaspersky Lab Team

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C. Technical Support

If you have any content-related or technical questions about the product,

please contact Kaspersky Lab UK Limited directly.

You can contact the publisher at http://www.kaspersky.com/helpdesk.html for

technical support.

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D. Customer service

Questions about your order, payment, or delivery?

Answers to the most frequently asked questions / Contact:

http://ccc.element5.com/ccc/?languageid=1&pid=268554985

Your order data:

https://ccc.element5.com/ccc/my_account.html?languageid=1&pid=268554985

General terms and conditions of business:

http://esd.element5.com/termsconditions.html?p=268554985a01645814d79b4

Best regards,

Your element 5 team

_____________________________________________________________________

element 5 - a service of digital river - www.element5.com

Digital River GmbH

Vogelsanger Str. 78, D-50823 Cologne, Germany

CEO: John Strosahl

Corporate Headquarters: Cologne / HRB 56188 / Cologne Local Court

_____________________________________________________________________

Purchase Details

**********************************************

element 5 order number: 268554985

****************************************************************************

This e-mail was generated by a mail handling system. Please do not reply

to the address listed in the "From" field.

Please read the CUSTOMER SERVICE section for answers to your questions.

****************************************************************************

Dear Mr. Khan,

This e-mail is not a new bill; it is meant to help you to identify the

charge that will appear on your credit card statement shortly.

On 14-APR-2009 you purchased the following product by Kaspersky Lab UK

Limited from element 5 and paid by credit card:

Kaspersky Internet Security 2009 - 3 licenses (1 year)

The order stored in our system under order no. 268554985 was paid with your

Visa card. The total amount of the order is INR 1,885.00.

Please note that "DRI*WWW.ELEMENT5.INFO", rather than the name of the

publisher, Kaspersky Lab UK Limited, will appear on your card statement...

Hello,

Dear Mrs/Mr:

This is a local activation code with a specified number of uses.

Please onload https://activation.kaspersky.com/ change a license key with your activation code to reactivate the program.Don't use an activation code which have the limited times "activate online" again and again

If you get the messages:

The entered code has exceeded the limit of allowed activations! or The quantity of attempts is exhausted

For retail Kaspersky products,We recommend that you mail your requirements to [email protected] or [email protected] with your complete contact details.

1. Purchase Invoices ( Scanned Copy saved in *.jpg format)

2. Activation Code.

3. Please send us the serial number printed outside the Box.

4. Your Contact Details and Your Supplier Contact Details

Best regards,

Kaspersky Lab Support Team

When answering the message, please keep the subject of the message intact. Change of the subject might result in loss of the correspondence concerning Your problem.

In order to create a new request for a different problem, use Your Personal Cabinet - https://support.kaspersky.com/PersonalCabinet

The list of your requests is available in the link -https://support.kaspersky.com/en/personalcabinet/HelpDesk/YourRequests

2009.07.21, 14:37 - Your Request:

Dear Sir/Maam

Below I am providing the answer of your question

1. On 14-APR-2009 purchased the Kaspersky Internet Security 2009 by Element 5, Kaspersky Lab UK by paying online by credit card. AT present I am in India..

2. element 5 order number: 268554985

3. Your ACTIVATION CODE is: B6SKM-R3D1E-9KPV3-QRYBH

4. The product is licensed to "LUCENT INTERNATIONAL".

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I am forwarding you the email of License Key also... Plzz help me in getting out of this problem as soon as possible..

On Tue, Jul 21, 2009 at 3:23 PM, Kaspersky Lab Support > wrote:

2009.07.21, 13:53 - klc-tj05:

Hello,

Dear Mrs/Mr:

Where did your activation code buy from?Which place do you live in?

In description of your request indicate:

1. information about date and place of purchase,

2.activation code and registration number (order number/license number),

3.information about the owner of the license.

Best regards,

Kaspersky Lab Support Team

When answering the message, please keep the subject of the message intact. Change of the subject might result in loss of the correspondence concerning Your problem.

In order to create a new request for a different problem, use Your Personal Cabinet - https://support.kaspersky.com/PersonalCabinet

The list of your requests is available in the link -https://support.kaspersky.com/en/personalcabinet/HelpDesk/YourRequests

2009.07.21, 08:32 - Your Request:

I have purchased Kaspersky Internet Security 2009, its activation code is "B6SKM-R3D1E-9KPV3-QRYBH"

I was using it on three Pcs, Two of them formatted and when again I am trying to activate its showing the Limit exceed message.. plz help me out of this problem as soon as possible.. I requested for technical support before but one helped me

Dear Wasif Khan,

Thank you for your e-mail message.

Please understand that different issues pertain to different

departments.

If the difficulty you are encountering and you are requesting assistance

for is of technical nature, please note that we are unable to assist you

with content related or technical concerns with this product, as we are

not the technical support of the Publisher. Our role is mostly to assist

customers with the purchase of the product, the payment options, the

redelivery of the registration information. Please reply to this email

if you need assistance with one of the above issues that pertain to us.

The role of the technical support of the Publisher is to answer

questions regarding the licensing, available upgrades, detailed

information on the content of the product and technical concerns, along

with offering installation and technical support for the product.

Please contact the relevant department according to the type of issue

you need assistance for.

Kaspersky Lab UK Limited will provide technical assistance and can be

contacted at the following address:

URL: http://www.kaspersky.com/support

Within the US:

Email: [email protected]

Phone: (781)-503-1820 Monday - Friday 8AM to 9PM ET (English Support

Only)

Within the UK and Ireland:

Email: [email protected]

UK Phone: 0871 789 1635 or 0871 789 1631

Ireland Phone: 0818 333 516

UK calls are charged 8.5p/9c per minute

Thank you for your cooperation.

Sincerely,

Natalia Montemurro

online store

Customer Service

Email ID: 11360421

Original Message Follows: ------------------------

I have done all the things you mentioned below.. but still no one is

assisting me.. they are saying to contact you and you are saying to

contact them.. I dn't know the problem is with whom now I am tired and

fed up of it.. if I didn't get the appropriate result within 24 Hrs..

finally will take legal action against kaspersky and its sellers... make

it sure you have only 24 hrs

On Thu, Aug 6, 2009 at 2:41 PM, element 5 (CSE)

wrote:

Dear Wasif Khan,

Thank you for your e-mail message.

We are unable to assist you with content related or technical concerns

with this product. Kaspersky Lab UK Limited will be able to answer

questions regarding the licensing, available upgrades, along with

offering installation and technical support for the product.

In order for you to get optimal support we kindly ask you to direct all

of your questions to Kaspersky Lab UK Limited directly. You can contact

the publisher at the following address:

URL: http://www.kaspersky.com/support

Within the US:

Email: [email protected]

Phone: (781)-503-1820 Monday - Friday 8AM to 9PM ET (English Support

Only)

Within the UK and Ireland:

Email: support@ Kasperskylab.co.uk

UK Phone: 0871 789 1635 or 0871 789 1631

Ireland Phone: 0818 333 516

UK calls are charged 8.5p/9c per minute

Thank you for your cooperation.

Sincerely,

Luis Criado

online store

Customer Service

[email protected]

Email ID: 11360421

Original Message Follows: ------------------------

Dear Sir/Maam

1. On 14-APR-2009 purchased the Kaspersky Internet Security 2009 by

Element 5, Kaspersky Lab UK by paying online by credit card. AT present

I am in India..

2. element 5 order number: 268554985

3. Your ACTIVATION CODE is: B6SKM-R3D1E-9KPV3-QRYBH

4. The product is licensed to "LUCENT INTERNATIONAL".

I have purchased Kaspersky Internet Security 2009, its activation code

is "B6SKM-R3D1E-9KPV3-QRYBH"

I was using it on three Pcs, Two of them formatted and when again I am

trying to activate its showing the Limit exceed message.. plz help me

out of this problem as soon as possible.. I requested for technical

support before but no one helped me

Wasif

Lucknow

India