Complaint Review: Ken Garff Nissan of Riverdale - Ogden Utah

I just wanted to add that they were more than understanding of my situation (which you trolls aren't privy to). Salesman Chris was delightful to work with, and made sure I was thoroughly happy, so don't fear when you go into this dealership. They will take care of you, just like they took care of me.

They were gracious enough to call me and resolve the situation in a manner that benefited both parties. I reckon I've learned my lesson. So I would recommend them simply because they were willing to continue dealing with me, even with me being difficult. Learn from my example and go in with the appropriate mindset and information.

 join your buddy bobby from irvine and attack, sure does solve the problem

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I realize that correlation does not prove causation, but it's a coincidence that your name is the same as the first salesman I dealt with.

"They kept pushing until they got my signature on all of the documents."

You could have walked out unless your legs are broken or you don't have a backbone. The next time you shop for a car you may want to consider taking a friend or relative that has a spine.

Ken Garff Nissan openly advertises that they are respectful of the consumer's time. I told them multiple times that I was ready to leave. Multiple times, Clark. I guess all of my years working for a mega corporation that actually did place the customer first spoiled me, and I actually swallowed that line. I am hoping that people will read this and realize that they don't give a flying leap at a rolling doughnut about the consumer's time. I got handed off to another salesman, who had the manager speak to me about the car. Talk about being outnumbered. But I will not admit that bringing someone in with me could have changed the situation. Who can honestly say that it would? Speaking of having a spine, you mask yourself on this website to attack me? Hardly the work of a real man. Perhaps maybe you should think about getting a job for a furniture store instead of trolling.

"I didn't want this car, nor did I want to want to deal with the people at Ken Garff."

But for some reason you bought the car you didn't want from a seller you didn't want to deal with. You are a weak wussy.

Apparently you are a quote miner. I stated that I leased first, and then got out of the lease by having to purchase the new car I am currently upside down in. They stonewalled me into buying it, and regardless of how spineless you think I am, I had to choose the lesser of two evils. Leasing is the biggest racket since the credit card companies got rid of the usury laws, and I made my choice. They part that sticks in my throat is the part where they marked up the price of the car significantly. But, I should have known that would happen. My attorney warned me against using that particular dealership due to over 130 BBB complaints that have been lodged against Ken Garff. But I thought, what the h**l, lets give them a shot. Perhaps working in the field of law has gotten me used to ethical behavior. I posted this report so that other people wouldn't take the same course of action that I did. I posted this in the hope that they would go in actually knowing what to expect from these people. But, silly me, expecting a bunch of hacks to be ethical. Seriously, silly me. But the part I draw exception to is being called a weak wussy. Again, you must feel like quite the macho man, insulting me, veiled by a username, and too spineless to come up with an eloquent reply. You resort to name calling, which shows the depth and breadth of your character. 

Your response wasn't rough. It did point out some key errors that I made though. This is definitely one mistake I won't make again.

"They kept pushing until they got my signature on all of the documents."

You could have walked out unless your legs are broken or you don't have a backbone. The next time you shop for a car you may want to consider taking a friend or relative that has a spine.

"I didn't want this car, nor did I want to want to deal with the people at Ken Garff."

But for some reason you bought the car you didn't want from a seller you didn't want to deal with. You are a weak wussy.

 why be mean?

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The job of a salesperson and dealership is to SELL a car, and they did their job.  What you described is fairly standard.  In fact nothing you mentioned would actually be considered a RipOff, and nothing that what most other dealers do on a daily basis.

They were very high pressure, and wouldn't let me think on any of the decisions. They kept pushing until they got my signature on all of the documents.
- Why didn't you get up and walk out?  They didn't have  you tied down did they?

They persisted and fed me lines about how having a loan would be better for me than having a lease.
- Yes loans are generally much better than a flease..oh I mean lease.

I went to a Kia dealership, and found out that the car I took out a $18,000 loan for was only worth $11,000.
- Here is something to think about.  You took it to a competitor who wants your business.  Now to get on your "good side" are they going to tell you what you want to hear or not?   So is it more likely that they will tell you that you were screwed or that you got a good deal?


Yes, they gave me a $1,000 credit, but they were blatantly dishonest when it came to my trade in. I traded in my paid off 2004 Kia Spectra for another $1,000, when the car retails for $4,000.
- You are trading a car in.  You are not going to get retail price.  Well if you do get retail price, there are about 1001 ways they can "play" with the numbers to make up for it in other areas.  So the only way to avoid this is to sell the car on your own.

Every time I went back in to try and get a fair deal, they hemmed and hawed and told me that I was locked into a contract.
- Yep the time to try and get a fair deal was BEFORE you signed the contract.

 I gave up my paid off car, spent around 12 hours at a dealership (a good portion which was spent trying to get a fair deal from those people), and came out with a $18,000 loan, and a car
- That is 100% on you.  At any time during these 12 hours you had the ability to walk out and leave.

I am so upside down in, I can almost see the Titanic.
- Once again this is standard with loans.  Especially if you have a Low Down payment, long term loan you could be "upside down" for about 3/4 of your loan.

Sorry if all of this seems rough, but hopefully this taught you a lesson that will help you in the future.  That before you sign the contract you hold all of the power and have full control over the situation.  But after you sign the contract...the car is yours good, bad, or indifferent.   If you can't handle this pressure you need to take someone with you that can.

What you are writing about here is how you went into this dealership PLAYING DOORMAT and now its BUYER'S REMORSE because you realized you went in LEADING WITH YOUR CHIN!  So now you blame the dealer!  You had absolutely no part in this, did you???  If you look down at the bottom of your body you will see TWO FEET.  They are attached to legs which attach to the torso.  They receive commands to move from your brain.  All you had to do was get up and walk out.  Instead, you CHOSE to play doormat, sucker and chump and they moved in for the kill.  Additionally, from your statements it is quite obvious you don't have a clue as to what you're doing when buying a car.  Next time, take somebody with you who has the knowledge and will grab you by the hand and force you to get up and walk out since you don't have the guts to do so.