Report: #1211125

Complaint Review: Kitara Media - Jersey City New Jersey

0 Updates & Rebuttals

Reported By:

Seth Harden - Huntington Beach, California,

Submitted:

Updated:

Author Not Confirmed

Why?

Kitara Media

525 Washington Blvd, Suite 2620 Jersey City, 07310 New Jersey, USA

Phone:

201.539.2200

Web:

http://kitaramedia.com/

Categories:

Internet Marketing Companies

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Kitara Media Kitara Holdco Corp.Propel Media Inc.Future Ads LLC Does Not Pay Their Publishers Ad Revenue Jersey City New Jersey

I was originally contacted by Kitara Media to place their video ads on my website.

We signed a contract and agreed on $3 / 1,000 video impressions. Payments were supposed to be NET 30

The contract was signed on October 23, 2014.

Ads began to run on my website and I earned $322 in October

November I earned about $3,349

On December 10th I emailed them asking about payment as it had been well over 30 days and I had not received any payment for October.

I was told they were behind on payments due to a merger taking place. They said my payment would be direct deposit the followinig day. The next day no payment was made. This went on for about 2 weeks. I finally threatened to make a small claims suit against them and pulled down there ads.

On about December 20th they made a direct deposit into my account for October and November.

I reinstated their ads on my website thinking this had just been due to their merger as they stated.

December I earned $2,079 and January $714. Again no payments came in. On February 10th I had my lawyer email them asking about payment. They responded that they were still behind because of the merger (sent a link to a CNN news article on the merger) and would pay me the next day. Again no payment was made. After several emails with my attorney they said they had mailed out a check. 2 weeks later no check had been received.

My attorney emailed them again but received no response. He emailed a final notice stating we were taking this matter to small claims. Still no response.

Today I filed a small claims suit against Kitara Media and Future Ads for the outstanding balance of $3,115.

It cost me $106 to file and server the small claims paperwork and a day away from the office. Now I have to wait a month for the trail and hopefully get paid.

During the time their ads ran on my site I saw a substantial decrease in ad revenue from my other ad network Google Adsense. Their videos also slowed down my page load speed causing my traffic to decline.

Doing business with Kitara Media was the worst decision I've made so far.

Don't do business with them!

Here are some of the email correspondances.

DATE 2.10.15

Hi XXXX,

This payment is scheduled for tomorrow. Please let me know if you need anything further.

Things were delayed while we completed our merger. money.cnn.com/news/newsfeeds/articles/prnewswire/NY19309.htm

The merger is officially completed. We are in the process of combing entities and transitioning banks.

Thanks,

Peter

------------------------

DATE 2.12.15

Hi XXXX,

Check 6848 was issued and sent on February 11^th.

Thanks,

Peter

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Stating Payouts Are Net 30

DATE: 10.29.14

Hello XXXX,

Yes the payouts are Net 30 and I believe they are bank deposits. The campaign has started off on a good note, you have already generated over $100. Our fill rate isn't great right now, but the fact that it started at 22-24% is a very good sign. I have more advertisers that will be going live with us by the weekend and I expect the fill to steadily increase over the next week.

Thank you,

Danny

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Telling Me I'll Earn $3,000 - $5,000 per month

DATE: 10.20.14

Thanks for getting back to me

Based on your traffic I think we could generate an additional $3k-$5k per month for you depending on how much of your traffic is US.

We can help make you additional revenue from your site without having any negative effects whatsoever.

We can pay you a GUARANTEED $3 CPM net to you for every video ad start within our video syndication ad unit, Propel+

You get paid from the minute someone hits your page regardless of they interact with the video player whatsoever.

We have publishers making a lot of additional revenue from it and I think you should just test it and see the performance for yourself...We offer daily reporting.

May I send over an IO to start the test at GUARANTEED $3 CPM for all Auto Play Ads with NO sound ?

Please respond with a signed w8 or w9 and I can get your account set up today.

Thanks

Justin

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