- Report: #196033
Complaint Review: Koons Ford Of Annapolis - Annapolis Maryland
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Koons Ford Of Annapolis
1540 Riva Road Annapolis, 21401 Maryland, U.S.A.
Phone:
888-339-8452
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Koons Ford Of Annapolis THEY STOLE CDS OUT OF MY CAR!!! Ripoff Annapolis Maryland
On the morning of Tuesday, June 6, 2006 I took my car to Koons Ford of Annapolis for service. I picked my car up on the evening of June 8, 2006. On Saturday morning, June 10, 2006 I noticed that two cases of CDs were missing from my car. These two cases help approximately 15 CDs in each.
The manager Mr. Andy Monk told me that his company is not responsible for stolen items. He told me that this is standard policy because they can't prove who stole the items.
Mr. Patrick Shuey, the Vice President of the company wrote the following; "It is absolutely impossible to assume responsibility for the contents of a customer's car as we have well over 1500 unique vehicles visit our service department each month."
This is unacceptable. How can a business assume no responsibility for items stolen out of a vehicle that was under their care? I find Koons Ford of Annapolis responsible for stolen items when they have my car in their possession. It is unreasonable to ask a customer to remove all items from their car in order to receive maintenance or service.
Amanda
Annapolis, Maryland
U.S.A.
The manager Mr. Andy Monk told me that his company is not responsible for stolen items. He told me that this is standard policy because they can't prove who stole the items.
Mr. Patrick Shuey, the Vice President of the company wrote the following; "It is absolutely impossible to assume responsibility for the contents of a customer's car as we have well over 1500 unique vehicles visit our service department each month."
This is unacceptable. How can a business assume no responsibility for items stolen out of a vehicle that was under their care? I find Koons Ford of Annapolis responsible for stolen items when they have my car in their possession. It is unreasonable to ask a customer to remove all items from their car in order to receive maintenance or service.
Amanda
Annapolis, Maryland
U.S.A.
2 Updates & Rebuttals
Scott
Sioux Falls,South Dakota,
U.S.A.
It's unreasonable?
#2Consumer Comment
Mon, June 12, 2006
Why is it unreasonable for you to protect your own belongings? Plus, you didn't even notice until 2 days later. Was the car in your direct line of sight between the time you picked up the car and the time you noticed the CDs were missing?
Peter
Pony,Alabama,
U.S.A.
Misplacing the blame ...
#3Consumer Comment
Mon, June 12, 2006
Every car dealer, parking garage, valet service, and anything else having to deal with automobiles ALWAYS posts a sign stating that they are not responsible for valuables and other items that customers leave in their cars. If these items were so valuable to you, then why did you leave them unattended in your car when you dropped them off? Wouldn't it have made sense to take them with you to ensure that no one would take them? You can't blame the car dealer for your own personal negligence ...
