- Report: #278095
Complaint Review: Kroger's - Collierville Tennessee
-
Author Confirmed
Why?
Kroger's
240 New Byhalia Rd Collierville, 38017 Tennessee, U.S.A.
Phone:
901-853-1330
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Kroger's, Collierville, Tennessee Kroger's, Money Order Rip Off with an Attitude Collierville, Tennessee
I purchased a One Hundred Dollar money order from Kroger Collierville, Tennessee to pay a bill. I took it to the post office in Victoria, Mississippi added postage and give it the clerk. About a week later I received a postal envelop inside was the same bill and money order sent back to me, little did I know the bill was tore in half and the money order was tore in three places with less than a inch piece missing everything was legible except for one number.
The next day I returned to Kroger's with my receipt and the damaged money order asked if I can cancel or void this money order and purchase another one for the same amount. I have the receipt of purchase. The clerk informed me that she could not find the forms. The line was long and after 15 or 20 minutes of waiting, I informed her that I would try again later.
A week later I returned again and asked what do I need to do in order for me to get a new money that was damaged by the post office who had informed me that it may have got damaged in the machine and I can not file for a claim, I need to take it back to Kroger's.
First, the assistant Manager with an attitude informed me that his bank can not replace the money order with out any numbers missing at the bottom. I asked if it was on the receipt, his reply was no and he call the Manager and than walked off to meet him, both returned.
The Manager with an attitude answer was you give us a hundred dollars and we gave you a hundred dollars that's yours hundred dollars go file a claim with the post office. I asked him if I came in here with a tore hundred dollar bill you would not except it, he turn and walked away.
It's not only about the hundred dollars it about the service. No guidance, No nothing just Poor Management Skills (PMS).
Stevie
Byhalia, Mississippi
U.S.A.
The next day I returned to Kroger's with my receipt and the damaged money order asked if I can cancel or void this money order and purchase another one for the same amount. I have the receipt of purchase. The clerk informed me that she could not find the forms. The line was long and after 15 or 20 minutes of waiting, I informed her that I would try again later.
A week later I returned again and asked what do I need to do in order for me to get a new money that was damaged by the post office who had informed me that it may have got damaged in the machine and I can not file for a claim, I need to take it back to Kroger's.
First, the assistant Manager with an attitude informed me that his bank can not replace the money order with out any numbers missing at the bottom. I asked if it was on the receipt, his reply was no and he call the Manager and than walked off to meet him, both returned.
The Manager with an attitude answer was you give us a hundred dollars and we gave you a hundred dollars that's yours hundred dollars go file a claim with the post office. I asked him if I came in here with a tore hundred dollar bill you would not except it, he turn and walked away.
It's not only about the hundred dollars it about the service. No guidance, No nothing just Poor Management Skills (PMS).
Stevie
Byhalia, Mississippi
U.S.A.
4 Updates & Rebuttals
Bart
Springfield,Missouri,
U.S.A.
No, it's YAI
#2Consumer Comment
Thu, October 11, 2007
It is the post office who is responsible-NOT the store. The post office lied to you. The stupid money order was in one piece when you filled it out and sent it right? How in the hell is the post office NOT responsible, moreso - how is the store actually responsible? Does the mail get mysteriously routed through Krogers and we don't know about it? File a complaint online at the USPS website. They should tell you to go back to the postmaster of the post office to get reimbursed.
St
Byhalia,Mississippi,
U.S.A.
Money Order Rip Off Kroger's, Collierville, Tennessee
#3Author of original report
Thu, October 11, 2007
Just to make my story a little more clear. I mailed a letter with a money order I purchased from Kroger's, Collierville, Tennessee the letter was damaged by the Post Office in Victoria, Mississippi with a small piece missing. The Post Office returned the letter back to me in the mail. I went to the Post office the reply was take it back to Kroger's with the receipt and have them cancel or void it but, I can not file a claim. I take the original damaged money order and receipt back to Kroger's and the reply was; you give us a hundred dollars and we gave you a money order for a hundred dollars that's yours hundred dollars go file a claim with the post office, then turned and walked away. I only expected some type of guidance on how I can get this issue solved. I understand that the damage was done at the Post Office but, they did not issue the money order. Update: if the money order was lost or stolen it could be processed for refund with a $15.00 charge, but it was neither lost nor stolen, it was damaged and I had the original money order and the original receipt. No guidance, just PMS: Poor Management Skills.
Edward
Vine Grove,Kentucky,
U.S.A.
did you get a copy of the money order
#4Consumer Comment
Wed, October 10, 2007
Is the 1 inch part of the money order that is missing, the part where the money order serial number is at? If it is the part that is missing or if is another part that needs to be there to validate the money order, then it is understandable why they will not just give you another One Hundred dollar money order.
Tallulah-phoebe
Beverly Hills,California,
U.S.A.
Your story doesn't make sense
#5Consumer Comment
Wed, October 10, 2007
How did the money order get "torn into three pieces"?? Assuming you had written the name of the payee on the money order, as well as signed it, before using it to pay your bill, it would be obvious that the money order was in perfect condition when issued to you by Kroger. Why then, do you feel it is Kroger's fault now that the money order was abused and damaged? Kroger is not responsible for the way in which you care for your property. Also, money orders are equivalent to CASH, and Kroger is not required to replace them.
