LP
Hazel Grove,#2UPDATE Employee
Thu, January 03, 2013
When the agent called on this lady he did not say that she could cancel the advertisement at the proof stage. The lady signed the advertising contract in two places, the receipt part that was put on the bottom of the proof is a reminder that she had signed, what she does not say in the report is that the main part of the contract that she signed, dated and put her status on all in the box that shows the price and size of the advertisement she booked, in large bold wording in this same box it states that it is "not subject to cancellation" and "not a provisional booking", in this area it also states in large red wording that "a signature in this space is legally binding, do not sign unless you are authorised to do so and your company is prepared to be bound by this contract", the lady's signature actually goes through this wording.
When this lady telephoned after receiving the proof, not an invoice, she did ask to cancel the advertisement, it was explained to her that it was not subject to cancellation, it was the lady who said, "If I cannot cancel, can I reduce the size of the advert", our sales department agreed to the reduction and we contacted the lady to let her know we would reduce the advert and cost as a gesture of goodwill. She now said no I want it cancelled. This was not a misleading sale, the lady in question knew exactly what she had signed for, when the lady first telephoned us she said that she can't afford this, we believe that is the the crux of the matter and not that the agent had misled her into signing the contract.