- Report: #549909
Complaint Review: Leaders Merchant Services Company - CalabasasInternet California
Reported By:
elaineg -
New York, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Leaders Merchant Services Company
26707 W Agoura Rd CalabasasInternet, 91302 California, United States of America
Phone:
800-876-9843
Web:
www.merchantservices.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Leaders Merchant Services Company Wells Fargo Bank Deceptive credit card processing services with many hidden fees CalabasasInternet, California
As a naive new business owner of a small crafts company, I signed on with Leaders to be my credit card processing company. The original fees, as described to me by my salesperson, were the lowest I had found after doing much research and speaking with several other companies. However, there were many hidden fees that were not explained to me, so as time went one, I was being charged dormany fees, annual fees, increases on basic fees, etc. The contract contains not only fine print, but impossible to read without a magnifying glass fine print that mentions the annual fee, but not the other fees. The salesman purposely evaded my questions re fees, cancellation of the account, etc.
I found another credit card processing company that did not charge those fees and so cancelled my Leaders account in June 2009 by sending a fax stating so. However, I continued to be charged fees through September 2009. I finally received a written cancellation of my account in August 2009.
If that wasn't bad enough, on my December 2009 bank statement, 6 months after cancelling the account and 4 months after receiving my written cancellation notice, I discovered that Leaders charged me an annual fee of $99 on Dec 28th. And they refuse to remove the fee!!
I requested the name of the owner of the company so I could write a letter of complaint, and was told that information was not available. I was given the name of a Manager, but not an owner. I went to their website to find a name of an owner, and there wasn't a single name on the site. The site just states that is is a division of Wells Fargo Bank. And I have found that the company has multiple addresses in different cities in California.
Be foreworned. There are reputable credit card processing companies out there who do not prey on little guys, but Leaders is not one of them.
1 Updates & Rebuttals
Sarah
Camarillo,California,
U.S.A.
LEADERS would like the opportunity to help this merchant find resolution.
#2UPDATE Employee
Fri, January 29, 2010
LEADERS would like to take this opportunity to help this merchant resolve any issues remaining with our company. However, this complaint does not yield enough information to contact the merchant and provide a solution. We urge this merchant to contact our Merchant Services Department at 1-800-876-9843 Option 2 for an account review.
